What are URBN’s Carton & Pallet Requirements?

The carton and pallet specifications must ensure the safe arrival of merchandise and meet the following criteria:

  • All merchandise must be packed in re-shippable cartons with a burst strength of 200 psi or greater.
  • Merchandise that is greater than 21 inches (53.3cm) in length or 25 pounds must be shipped as single units, safe for transit in a small package environment.
  • Cartons must be fully enclosed with no exposure of internal contents. If inner cartons are being used, these must be sealed securely as well.
  • Cartons should be sized to fit snuggly around the internal packaging so there is no room for the product to move or vibrate.
  • If there is unoccupied space, merchandise must be well protected, such that no internal movement occurs when the box is shaken. Please use sufficient padding to prevent this.
  • Do not pack more than 50 (fifty) pounds to a shipping carton, unless the weight of a single item exceeds this weight limit.
  • Maximum acceptable carton dimensions are 24” (61cm) length, 16” (40.6cm) width, and 18” (45.7cm) height, unless the size of the item exceeds these dimensions.  See below example of the correct pallet type.
  • Minimum carton dimensions require that the height of the carton be at least 4”, and the width not be less than 6,” in order to be able to apply the Tradestone UCC128 carton label on the edge of the cartons without the barcode being folded around the edges. There are no minimum restrictions to the length of the carton.
  • All LTL and full trailer loads are to be palletized using standard 48” (121.9cm) x 40” (101.6cm) pallets.
    • For vendors shipping UK orders to the Gap DC, pallets must be in compliance with the International Standards for Phytosanitary Measures (ISPM) and the International Plant Protection Convention (IPPC) standards regarding heat treatment of pallets. (Please see pictures and further details for heat-treated pallets below.)
  • Packed pallets should not be taller than 84” (213.3 cm).
    • This height is a general rule. It is contingent upon the strength of the cartons and the weight of the products. Bottom cartons on a pallet must not arrive crushed in any way.
  • Multiple POs can be shipped on the same pallet when each PO is relatively small and when the POs are shipping to the same DC.
    • When packing multiple POs on a pallet, the POs should be separated, with no ‘mixing’ on the pallet. The lead carton of each PO with the attached packing list should be clearly visible upon arrival at the DC.
  • Do not use staples to seal or secure cartons. Only use tape.
  • Do not place bands or straps on cartons as they may damage our sorting equipment.
  • Do not wrap shipping cartons in plastic.
  • Tape must be professional heavy-duty clear plastic box tape, or cord reinforced brown paper box tape. No plastic office tape.
  • In places where it applies to the product being shipped, cartons need to be printed with clearly visible standard ‘Fragile’, ‘This way up’ and ‘Keep Dry’ pictorial symbols (if applicable to your product), as per ASTM D5445 “Standard Practice for Pictorial Markings for Handling of Goods” or similar.




  • Please seal your cartons in pink tape.
  • All orders must be shipped with a Tradestone packing list and Tradestone UCC-128 Carton Labels.
    • The Tradestone packing list should be attached to the outside of the lead carton, in a  packing list enclosed envelope.
    • The UCC-128 Carton Labels should be attached to every carton – on the lower right hand corner of the short side or end of the carton, as shown below.
    • UCC-128 Cartons labels should not be smaller than 3 x 5 inches, or larger than 8 x 11 inches.
    • Please note:  The below photo shows the UCC-128 Carton Label properly adhered to the carton.  This carton happens to have additional markings on the side.  Additional markings are not required, but they are acceptable.  The UCC-128 Carton Label is required.

Label Placement

URBN only permits wood pallets to be used.
In order to comply with US regulations, all pallets are required to be stamped with the mandatory Phytosanitary symbol. (fumigation stamp).  See below examples of properly marked pallets. Heat treating requires ‘cooking’ the pallet to 130 degrees for ½ hour. Methyl Bromide (MB) fumigation is another acceptable option that complies with ISPM (International Standards for Phytosanitary Measures), and IPPC ( International Plant Protection Convention) standards. The MB process is a chemical process. Either process is acceptable, and in some cases, pallets may undergo both processes.  Pallets shipped that are not in compliance with this requirement, will result in the return of the pallet, as well as the purchase order, at the vendors expense.

Examples of Properly Heat-Treated Pallets

Heat Treated Pallets Heat Treated Pallets - 2 Heat Treated Pallets - 3


Follow standard TS generated UCC-128 labeling requirements

US WHOLESALE: Consign to Anthropologie Wholesale if applicable


US wholesale POs start with 3000

UK WHOLESALE: Apply additional printed label using Red paper (if available) and Black font: WHOLESALE on each carton. Use white paper/black font as below image if red paper not available.

UK wholesale POs will have a note in the comments section indicating it is a wholesale order.

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