URBN US Routing Guide Overview
Please be sure you are aware of the freight terms established with the URBN buying team(s).
The routing guide that vendors are required to follow for all booking/routing information correspond with the established freight terms.
Please refer to the US Domestic Routing Guide.
N/A (US Domestic) – N/A is not an Incoterm however will be selected to designate vendors where an international incoterm does not apply. An Incoterm does not apply to shipments fulfilled within the United States.
Please refer to the International Routing Guide.
FOB – International shipments where URBN is the Importer of Record. The URBN Vendor delivers the goods to the Place of Handover, loads the goods on the ship, and clears the goods for export. The risk of loss or damage to the goods passes to URBN when the goods are on board the vessel.
DDP – International shipments where the URBN Vendor is the Importer of Record. DDP is the maximum obligation to the vendor. Vendor is responsible for delivering goods to the named place of destination (URBN DC). Vendor bears all costs and risks involved in bringing the goods to the place of destination and must clear the goods for export and import. Vendor must pay all duties, taxes, and custom fees.
URBN Distribution Center (DC) Information:
DC Shipping Addresses and Contact Information:
For reference, the DC addresses are found below. These addresses will be on each PO and Packing List.
Please click here for where to find the “Ship To” location on your PO.
*Email is the DC preferred and most efficient method of communication.*
- Reno Retail DC (REN)
6640 Echo Ave.
Reno, NV 89506
775-971-1316 or 775-971-1309
RenoRetailAppt@urbanout.com - Reno Direct DC (RNO)
12055 Moya Blvd.
Reno, NV 89506
775-971-1362
RNODirectAppointments@urbanout.com - Gap Retail DC (GAP)
755 Brackbill Rd.
Gap, PA 17527
717-442-1208
GAPDCRECEIVING@urbanout.com - Gap Direct DC (GFC)
766 Brackbill Rd.
Gap, PA 17527
717-442-1000 ext. 2120
GapFCReceivingGroup@urbanout.com
Ronnie Hunter – RHunter@urbn.com - Bristol Rental DC (BRO)
2401 Green Lane
Levittown, PA 19057
Nuuly Receiving Dept. Phone: 267-452-1036
Jkerr@urbn.com - Indiana Fulfillment Center (IFC)
Urban Outfitters DC
501 Windy Ridge Road
Indiana, PA 15701
724-822-9121
IFCreceiving@urbanout.com - Kansas City, Missouri Fulfillment Center (KC2)
7501 W. 106th Terrace
Kansas City, MO 64153
724-717-2625
KCInbound@urbn.onmicrosoft.com
DC Normal Hours of Operations:
- Reno Retail DC (REN)
Monday – Friday
7:00 am – 1:00 pm PST - Reno Direct DC (RNO)
Monday – Friday
7:00 am – 2:00 pm PST - Gap Retail DC (GAP)
Monday – Friday
7:00 am – 2:00 pm EST - Gap Direct DC (GFC)
Monday – Friday
6:00 am – 2:00 pm EST - Bristol Rental DC (BRO)
Monday – Friday
6:00 am – 2:30 pm EST - Indiana Fulfillment Center (IFC)
Monday – Friday
6:30 am – 5:00 pm EST
- Kansas City, Missouri Fulfillment Center (KC2)
Monday – Sunday
6:30 am – 5:00 pm CST (7:30 am – 6:00 pm EST)
DELIVERY REFUSALS
Merchandise delivery may be refused for the following reasons:
- Merchandise received prior to Ship Date or after Cancel Date may be refused
- DC Cancel date on the PO is the last day the merchandise is accepted IN DC
- Insufficient Purchase Order information on Bill of Lading
- Missing Packing List or improperly marked cartons
- Split or incomplete shipments without prior approval from the buyer
- Merchandise received with an Out of Tolerance Packing List
- Delivery without an appointment
- Delivery to incorrect DC address
*If your PO is shipping to a URBN Facility in the UK or China, please follow the appropriate routing guide on the UK or CN vendor website.
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