URBN US Routing Guide Overview
Please be sure you are aware of the freight terms established with the URBN buying team(s).
The routing guide that vendors are required to follow for all booking/routing information correspond with the established freight terms.
Freight Terms:
Domestic Prepaid
vendor record and POs will show:
Import/Domestic flag = DOMESTIC
Place of Handover = URBN Facility (vendor pays all freight to the URBN DC listed on the PO)
Ship Mode = Routing Guide
Domestic Freight Collect
vendor record and POs will show:
Import/Domestic flag = DOMESTIC
Place of Handover = Vendor Facility (URBN is responsible for paying freight to URBN DC)
Ship Mode = Routing Guide
Import shipment where URBN is acting as Importer of Record (IOR)
vendor record and POs will show:
Import/Domestic flag = IMPORT
Place of Handover = International URBN approved Handover Point in closest proximity to vendor
Ship Mode = Air or Ocean
Import shipment where VENDOR is acting as Importer of Record (IOR)
vendor record and POs will show:
Import/Domestic flag = DOMESTIC
Place of Handover = URBN Facility
Ship Mode = Routing Guide
*This is technically an import scenario into the US, but since the vendor is acting as the IOR and is responsible for all freight and duty into the US and to the URBN DC listed on the PO, the freight terms will reflect domestic prepaid.
URBN Distribution Center (DC) Information:
DC Shipping Addresses and Contact Information:
For reference, the DC addresses are found below. These addresses will be on each PO and Packing List.
Please click here for where to find the “Ship To” location on your PO.
*Email is the DC preferred and most efficient method of communication.*
- Reno Retail DC (REN)
6640 Echo Ave.
Reno, NV 89506
775-971-1316 or 775-971-1309
RenoRetailAppt@urbanout.com - Reno Direct DC (RNO)
12055 Moya Blvd.
Reno, NV 89506
775-971-1362
RNODirectAppointments@urbanout.com - Gap Retail DC (GAP)
755 Brackbill Rd.
Gap, PA 17527
717-442-1208
GAPDCRECEIVING@urbanout.com - Gap Direct DC (GFC)
766 Brackbill Rd.
Gap, PA 17527
717-442-1000 ext. 2120
GapFCReceivingGroup@urbanout.com
Ronnie Hunter – RHunter@urbn.com - Bristol Rental DC (BRO)
2401 Green Lane
Levittown, PA 19057
Nuuly Receiving Dept. Phone: 267-452-1036
Jkerr@urbn.com - Indiana Fulfillment Center (IFC)
Urban Outfitters DC
501 Windy Ridge Road
Indiana, PA 15701
724-822-9121
IFCreceiving@urbanout.com
DC Normal Hours of Operations:
- Reno Retail DC (REN)
Monday – Friday
7:00 am – 1:00 pm PST - Reno Direct DC (RNO)
Monday – Friday
7:00 am – 2:00 pm PST - Gap Retail DC (GAP)
Monday – Friday
7:00 am – 2:00 pm EST - Gap Direct DC (GFC)
Monday – Friday
6:00 am – 2:00 pm EST - Bristol Rental DC (BRO)
Monday – Friday
6:00 am – 2:30 pm EST - Indiana Fulfillment Center (IFC)
Monday – Friday
6:30 am – 5:00 pm EST
DELIVERY REFUSALS
Merchandise delivery may be refused for the following reasons:
- Merchandise received prior to Ship Date or after Cancel Date may be refused
- DC Cancel date on the PO is the last day the merchandise is accepted IN DC
- Insufficient Purchase Order information on Bill of Lading
- Missing Packing List or improperly marked cartons
- Split or incomplete shipments without prior approval from the buyer
- Merchandise received with an Out of Tolerance Packing List
- Delivery without an appointment
- Delivery to incorrect DC address
*If your PO is shipping to a URBN Facility in the UK or China, please follow the appropriate routing guide on the UK or CN vendor website.
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