I am shipping to URBN in Canada (from a Canadian address). How do I ship?

INTRA-CANADA PREPAID/COLLECT ROUTING INSTRUCTIONS

PREPAID VENDORS

Vendors with prepaid terms will be responsible for all freight charges associated with shipments to Urban Outfitters Inc. in Canada. You are free to use the carrier of your choice.

Appointments are not required for UPS or FedEx shipments. For all other carriers, please see below appointment instructions. Urban Outfitters Inc. will not be responsible for the payment of any carrier appointment fees.

  • Appointment Contacts:
  • Appointments are required to be made at least one business day prior to delivery date requested.
  • Cut off for making an appointment for the next day is 3:00pm
  • Appointment Desk is open from Monday to Friday from 7:30am – 4:00pm
  • At time of appointment booking we will require the following information:
    • P/O #’s
    • # of Cartons
    • # of Pallets
    • Container, etc.
    • Paperwork (ie: pack slips)

National Logistics Services
105 Iron Street, Etobicoke

Ontario, Canada M9W 5L9  

COLLECT VENDORS

**THESE ROUTING INSTRUCTIONS APPLY ONLY TO VENDORS WHO HAVE BEEN PRE-APPROVED FOR COLLECT FREIGHT TERMS. YOU WILL BE CHARGED BACK IF YOU SHIP USING THESE GUIDELINES AND ARE NOT APPROVED TO DO SO**

Vendors that have been authorized to ship freight collect must ship via our approved carriers. Bills of Lading must be marked as collect as we will not authorize “prepay and add” on vendor invoices.

Shipments under 200 pounds

UPS Shipments

Shipments ranging from 1-200 pounds ship via UPS. UPS shipments must not exceed 20 cartons, regardless of weight.

In the first reference field, vendors must identify the brand that the PO# will be assigned to. This letter should come before the Purchase Order number:

“U” for Urban Outfitters

“A” for Anthropologie

“F” for Free People

Shipments delivering to the NLS address in Canada should be marked as Collect.

The UPS account number for shipments less than 200 pounds is available upon request by emailing inboundRR@urbanout.com.
The Billing Zip Code is 17527

Insurance
When using UPS under freight collect terms, all vendors are instructed NOT to insure the shipment. Vendors will be issued a chargeback for any insurance expenses that have been added to the freight invoice.  

Shipments from 200 -3,999 lbs and up to Class 125

(Up to Class 150 for shoe vendors only)

LTL Shipments to Urban Outfitters, Inc. Distribution Centers: Ship LTL (less than truckload) via the following schedule.

When shipping to:
National Logistics Services
105 Iron Street, Etobicoke
Ontario, Canada M9W 5L9

Ship Via Contact Info
Manitoulin Transport 800-265-1485 (Account # available upon request)

Shipments over 3,999 pounds or over Class 125

(With the exception of Class 150 for shoe vendors only)

For all shipments over 3,999 lbs and/or over Class 125, please contact the Transportation Department 48 hours in advance for routing instruction. Email your routing request to inboundRR@urbanout.com. Please make sure to include:

  • Ready date
  • PO number
  • Origin city, state, zip
  • Carton and pallet count,
  • Carton and pallet dimensions
  • If the pallets are stackable
  • Weight
  • LTL freight class