How do I ship domestically? (Collect Vendors)

The following routing instructions apply only to vendors that have been pre-approved for collect freight terms. Authorized freight collect vendors MUST ship via carriers approved by URBN. You will be charged back if you are in violation of these guidelines.

Shipments that range from 1-150 lbs. should ship via UPS directly to final destination DC as indicated on your PO and packing list. Contained below in this document are detailed instructions for all heavier shipments. UPS account number can be requested from inboundrr@urbanout.com.

 

Please take careful note that there has been a change to shipments originating from the Los Angeles CA commercial zone as follows:

Performance Team is the carrier & consolidator that is to be used for all freight collect shipments 151 to 9,999 lbs. originating in the Los Angeles CA commercial zone (ONLY for shipping origin zip codes 900-928, 930-931).  Vendors are now required to register with Performance Team by logging into their Website and using the Performance Team Vendor Portal Scheduler to arrange pick up.  Details and instructions are listed in section # 4 below.  This change only applies to shipments weighing 151 – 9,999 lbs. originating in the Los Angeles Commercial zone as shown below.

 

  1. Important Requirements

 

  • The Bill of Lading (BOL) must be marked as collect and must meet requirements laid out in BOL instructions (below).
  • We will not authorize prepay & add-on vendor invoices.
  • Parcel shipments must specify “Urban Outfitters” on the label, and be classified as 3rd-party, bill-to: 755 Brackbill Road, Gap, PA 17527.
  • Do NOT purchase additional insurance from carriers. Any expense for additional insurance will be charged back to the vendor.
  • All air freight shipments must have buyer authorization. Contact InboundRR@urbanout.comfor routing instructions.
  • Max free time for TL (Truckload) shipment pickup is 2 hours. Any detention costs incurred at pickup will be charged back to the vendor.
  • All Canadian vendors, please route via Reimer / YRC. (877) 330-3321
  • All Furniture vendors must determine their shipping needs. Palletized and shrink wrapped production pieces will ship via LTL as listed in your geographic area. Custom Furniture and blanket wrapped furniture must ship via L&J. Email shipment information to URBNFurniture@ljmoving.net and inboundrr@urbanout.com.
  • Information needed for blanket wrap shipping
    • PO number
    • Description
    • Piece Count
    • Dimensions
    • Weight
    • Packaging
    • Pickup date
    • Transit time, Rush or Standard
  • URBN Transportation Dept requires 72 hour notice in advance of requested ship date for TL shipments. (Swift) The notification must include:
    • Ready date
    • Pickup date
    • PO #
    • Origin address & contact information
    • Carton count
    • Pallet count
    • Carton & pallet dimensions
    • Whether pallets are stackable
    • Weight

Swift Contact information can be found on page (add page #)

 

  1. BOL Instructions

A VICS Standard Bill of Lading (sample shown below) is required for all domestic TL (Truckload) or LTL (Less than Truckload) shipments.

 

The following information must be legible and included on the carrier’s bill of lading: Please note the Bill To is not always the Consignee.

  • Complete address of shipper
  • Complete address of consignee (“Bill To” on the Purchase Order)
  • Urban Outfitters, Inc. purchase order number[s]
  • Brand (Anthropologie, Free People, Urban Outfitters, Terrain, and/or BHLDN)
  • Channel (Direct or Retail)
  • Number of cartons per purchase order
  • Total number of cartons
  • Freight terms – should read “collect”
  • NMFC (National Motor Freight Classification number) – See Below
  • Actual freight class if class 85 or lower.
  • Use FAK 85 if actual class is between 85 & 125 (150 for shoes)
  • Use actual class if greater than 125 (150 for shoes)

 

Multiple purchase orders shipped to the same location, on a given day, must be shipped on one Bill of Lading. A Bill of Lading that does not list carton count as the number of units will result in a chargeback.  Pallet counts listed as units are not acceptable.

VICS Standard BOL Format

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NMFC Questions

Q: How can shippers access the same NMFC classes that the carriers use?
A: They can purchase copies of the NMFC guide, which is sold through the NMFTA (703) 838-1810

Q: How can shipper contact the NMFC if they have questions on classes?
A: By calling them directly at (703) 838-1810

 

  1. UPS Parcel Instructions

 

Shipments ranging from 1-150 lbs. ship via UPS Ground.  UPS Ground shipments must not exceed 20 cartons, regardless of weight.  If dimensional weight is over 150 lbs., please refer to the instructions for shipments 151-9,999 lbs.  Please make sure that “Urban Outfitters” and channel (Direct or Retail) is visible on all shipping documents.

Shipments delivering to Gap, PA DC should be marked as collect.

Shipments delivering to either of the Reno, NV DC’s or to the Gap Fulfillment Center should be marked as Third-Party, and should use the following bill-to address:

Urban Outfitters, Inc.
755 Brackbill Road
Gap, PA 17527 

UPS account number can be requested from inboundrr@urbanout.com.

 

Insurance

When using UPS freight collect terms, all vendors are instructed NOT to insure the shipment.  Vendors will be issued a chargeback for any insurance expenses that have been added to the freight invoice.

 

UPS.com Shipment Instruction

In order to ship 3rd-party via UPS, you will have to create an account on UPS.com and have a valid UPS account number.  Once created and you have entered your shipment details:

 

  • Select “Bill Another Third Party”
  • Enter URBN’s UPS account number in the “Account #” field
  • Enter 17527 in the “Postal Code” field
  • Select your UPS account # from the “Associate a Shipper’s UPS Account #” drop down.
  • Click the “Next” button located on the lower right hand of the screen to continue.

 

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  1. Routing Instructions

 

Urban Outfitters, Anthropologie, and Free People Direct-to-Consumer P.O.’s

 

Origin: CA – Los Angeles Basin (shipping origin zip codes 900-928, 930-931)

Weight Carrier Contact Ship To Special Instructions
1-150 lbs. UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151- 9,999 lbs. Performance Team Urban-DPU_CA@performanceteam.net Phone (562) 741-1300

Website: www.ptgt.net

Final destination DC as indicated on PO and packing list.
24 Hour notice required
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

 

 

 

 

Origin: CT, NJ, NY Commercial (zip codes 100-119)

Weight Carrier Contact Ship To Special Instructions
1 – 150 lbs. UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151 – 9,999 lbs. Gilbert East  

Gilbertpickups@gilbertusa.com Phone (800) 245-6161

Final destination DC as indicated on PO and packing list.
Same-day pickup if requested by noon
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

Origin States: All other origins other than NY & CA Commercial Zones

Weight Carrier Contact Ship To Special Instructions
1- 150 lbs. UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151 – 9,999 lbs. OR Max. 10 skids LTL Freight First: UPS Freight

 

LTL Freight Second: YRC

UPSF: (800) 333-7400         YRC: (800) 610-6500
Final destination DC as indicated on PO and packing list.
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

Urban Outfitters, Anthropologie and Free People Retail P.O.’s

 

Origin: Los Angeles Basin (zip codes 900-928, 930-931)

Weight Carrier Contact Ship To Special Instructions
1-150 lbs UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151-9,999 lbs Performance Team Urban-DPU_CA@performanceteam.net Phone (562) 741-1300

Website: www.ptgt.net

Final destination DC as indicated on PO and packing list. 24 Hour notice required
6,000+ lbs Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

 Origin: CT, NJ, NY Commercial (zip codes 100-119)

Weight Carrier Contact Ship To Special Instructions
1 – 150 lbs. UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151 -9,999 lbs. OR Max 10 skids Gilbert East Gilbertpickups@gilbertusa.com Phone (800) 245-6161
Gap, PA DC’s
Same-day pickup if requested by noon
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

Origin States: All other origins other than NY & CA Commercial Zones

Weight Carrier Contact Ship To Special Instructions
1 – 150 lbs. UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151 -9,999 lbs. OR Max 10 skids LTL Freight First: UPS Freight

 

LTL Freight Second: YRC

UPSF: (800) 333-7400 YRC: (800) 610-6500 Final destination DC as indicated on PO and packing list.
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

Wholesales P.O.’s only

All Origins

Weight Carrier Contact Ship To Special Instructions
1-150 lbs. UPS Parcel Ground (800) 742-5877 Urban Outfitters 766 Brackbill Rd. Gap, PA 17527 Refer to UPS Parcel Instructions above
151 – 9,999 lbs. OR Max 10 skids LTL Freight First: UPS Freight

 

LTL Freight Second: YRC

UPS Freight: (800) 333-7400

YRC: (800) 610-6500

Urban Outfitters 766 Brackbill Rd. Gap, PA 17527
10,000 + lbs. Swift MemphisUPS@swifttrans.com Urban Outfitters 766 Brackbill Rd. Gap, PA 17527 72 Hour notice required

 

Origin:  All other origins outside of NY & CA Commercial Zones

Weight Carrier Contact Ship To Special Instructions
1-150 lbs UPS Parcel Ground (800) 742-5877 Final destination DC as indicated on PO and packing list. Refer to UPS Parcel Instructions above
151 – 9,999 lbs. OR Max 10 skids LTL Freight First: UPS Freight

 

LTL Freight Second: YRC

UPSF: (800) 333-7400 YRC: (800) 610-6500 Final destination DC as indicated on PO and packing list.
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

 

All BHLDN and Terrain P.O.’s (Direct and Retail)

Origin: CT, NJ, NY Commercial (zip codes 100-119)

Weight Carrier Contact Ship To GFC Special Instructions
1-150 lbs. UPS Parcel Ground (800) 742-5877 Urban Outfitters 766 Brackbill Rd Gap, PA 17527 Refer to UPS Parcel Instructions above
151 – 9,999 lbs. Gilbert East Gilbertpickups@gilbertusa.com (800) 245-6161 Urban Outfitters 766 Brackbill Rd Gap, PA 17527 Same-day pickup if called in by noon
10,000 + lbs. Swift MemphisUPS@swifttrans.com Urban Outfitters 766 Brackbill Rd Gap, PA 17527 72 Hour notice required

 

 

 

Origin:  All other BHLDN origins outside of NY Commercial Zone

Weight Carrier Contact Ship To Special Instructions
1-150 lbs. UPS Parcel Ground (800) 742-5877 Urban Outfitters 766 Brackbill Rd Gap, PA 17527 Refer to UPS Parcel Instructions above
151 – 9,999 lbs. LTL Freight First: UPS Freight

 

LTL Freight Second: YRC

UPSF: (800) 333-7400 YRC: (800) 610-6500 Urban Outfitters 755 Brackbill Rd Gap, PA 17527 Up to class 125 (150 for shoe vendors) only. Class 150+ contact traffic dept
10,000 + lbs. Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required

5.Performance Team Website Shipping Instruction:

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  • Go to the right and click on “Login here” under “TMS Members”
  • Enter your User ID and Password and click on “Login”

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  • Go to the right and click on “Login here” under “TMS Members”
  • Enter your User ID and Password and click on “Login”

 

 

IMPORTANT: PT requires ONE Log In per SHIPPING VENDOR for 3PL / Warehouses shipping multiple vendors.  This is due to Customer Reporting and data integrity.  The Log In credentials used must be for the specific vendor and shipping location where the freight is located

  • Be careful when using your browser’s “back” button, information entered may not be saved at all times.  Please use RETURN TO MAIN MENU to start over.
  • To make any changes to the data entered or to cancel the pickup entered via the website, please contact Urban-DPU_CA@performanceteam.net or call 562-741-1300
  • For onboarding questions please email Andrew Kirby Andrew.kirby@performanceteam.net

 

Entering a Pickup or Delivery:

 

  • A vendor may schedule a pick up on the Performance Team website anytime in advance but no later than 1 day (24 hours) in advance.
    • The actual Pickup Date selected must:
    • Be entered in PT Website at least ONE Day prior to the Pickup Date
    • Pickup date can be 3 days prior to the start ship date
    • NOT exceed 5 weekdays prior to the PO Start
    • Be at least 5 weekdays prior to the PO Cancel for NV
    • Be at least 7 weekdays prior to the PO Cancel for PA
    • Weekday = Monday thru Friday

 

  • Click on “Pickup Scheduling”. Deliveries may be scheduled: you will simply put the word “Delivery” in the comment line of next menu.
  • On the “Pickup Scheduling” screen- click on “New Pickup”

 

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    • Note: All BOLD fields are mandatory entries. Use the “TAB” key on your keyboard or your mouse to move field to field.  NOTE: There will be a small delay between entries- please be patient through the system processing. 
    • Deliveries are scheduled here also: put the word “Delivery” in the comment line. Once

    the details of the entry are validated by PT Customer Service, an email confirmation is sent.

    • Failure to put “Delivery” in the comment line will result in a $75 charge if driver attempts to pick up and will be passed on to the Vendor.

     

    Entering Data in the Pickup Details screen:

     

    1. Contact: Normally the Shipper contact person
    2. Phone, Ext: A valid phone number
    3. Ready Date: This is the date the Shipper will have the freight ready for Pick Up by PT or the desired date to deliver to PT. Enter the date by selecting the day of week from the drop down list or type the date in the next field
    4. Ready Time: This is the time the shipper will have the freight ready for pick up by PT or the desired time to delivery to PT. Select the time from the drop down menu
      1. Freight must be ready for the driver upon arrival. If not, the driver may be pulled within 15 minutes of arriving if not being loaded
      2. If the driver is pulled, a $75 charge will be assessed and passed on to the Vendor.
      3. If the driver is detained a $60 per hour charge will be assessed and passed on to the Vendor
    5. Time Open: Start time of the Shipper; if missing- please enter
    6. Time Close: End time of the Shipper; if missing- please enter
    7. Email: A valid email address is needed.
    8. N/A

     

    Comment Field: This field is used to indicate special considerations that PT dispatch will need to know such as:

    “Delivery” if you are delivering to PT           Closed for lunch 12-1 pm

    Lift gate Req’d                                             Bobtail Req’d, etc.

     

    • Click on “Add Consignee / Destination”

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    • You will be taken to the “Consignee” menu.
    • You have two options here to select the proper Consignee which is the name of the Retail Customer you are shipping to (Urban Outfitters, Anthropologie, Free People etc.).

     

    • In the “Consignee” field- type in the first 3 letters of the consignee name and hit the “Tab” key on your keyboard OR
    • Click on “Consignee Name”. You will be taken to another menu where you will type in the first 3 letters of the consignee name and hit “Search”
      • Either choice will result in a small delay while system looks for all the Consignee’s beginning with the letters you keyed

     

    • If it does not auto-populate, the available options will appear below in a grid. “Select” from the list of Consignee’s displayed and click on “Select”
    • Once the Consignee is “Selected”, the “Consignee” screen will appear
    • The “Type” field must be selected to proceed to “Add/Update PO”
    • Type: Ctn = Cartons / Shippers should only select “Ctn”
    • BOL: Enter your Bill of Lading # to be used or your customer specific requirement:
    • Urban Outfitters = must enter your Pack List #
    • Cube: Enter the Total shipments cube

     

    Purchase Order Entry

     

    • Every PO along with the correct cartons, weight and cube must be entered.
      • Unit entry is not required
      • Each PO # and info is keyed one line at a time. Click on “Add” to actually add the PO line.
      • All valid PO’s will be permitted entry or an “Error Message” will display.

     

    • Cube: Enter the cube (cubic feet) for each PO here (if the entire shipment’s cube was not entered in the “Consignee” menu”).
      • This is mandatory for proper load planning used by Dispatch and each Retailer to plan the number of trailers needed for pick up and load out.
      • Measure the carton: length * width * height in inches.
      • Divide that number by 1728 to convert to cubic feet.
      • Multiply that # by the # of cartons with those dimensions to get “cube”.
      • 10 Carton example at: 24″ L * 18″ W * 18″ H = 45 cube
        • Note: There is a Cube Calculator on the web “Consignee” screen for Shippers Use. A full trailer = 3200 cube; anything more requires a separate pick up record. One standard 40” * 45” * 48” pallet is approximately 50 cube.

     

    • Any PO Line may be Edited or Deleted by clicking on the correct button.
      • Do not key any leading zero’s in your PO# when scheduling.
    • Once ALL PO’s are entered, click on “Continue” to proceed to the “Consignee” page
    • There are 4 buttons to select.
      • Notice the fields “Ctn/GOH”, “Weight”, and “Cube” contain the summed totals.
        • If finished with PO entry, click on “Add” to proceed or any of the other 3 buttons:
      • Add = Proceed to finish entry in the “Pickup Details” screen.
      • Cancel = Cancel PO entry and Start Over at “Pickup Details” page.
      • Add/Update PO = Add more PO’s or Edit an existing PO entry.
      • Show All = Permits user to see all PO entries but not Edit any.
    • In the “Pickup Details” screen, there are 2 options – only pick 1:

     

    • Finalize this pick up entry and click on, “Add Pickup” or,
    • Click “Add Consignee/Destination” and repeat steps above for additional entry.

     

    • A vendor may schedule a pick up on the Performance Team website anytime in advance of the pickup date but no later than 1 day (24 hours) in advance of the pickup date.
    • The actual Pickup Date selected must:
      • Be entered in PT Website at least ONE Day prior to the Pickup Date
      • NOT exceed 5 weekdays prior to the PO Start
      • Be at least 5 weekdays prior to the PO Cancel for NV
      • Be at least 7 weekdays prior to the PO Cancel for PA
      • Weekday = Monday thru Friday

     

     

     

    Furniture (Direct, Retail, and Dropship, All Origins)

     

     

    Furniture Type Carrier Contact Ship To Special Instructions
    LTL Blanket Wrap

     

    151-9,999 lbs.

     

    Must have approval from inboundrr@urbanout.com

    L&J / STI URBNFurniture@ljmoving.net

     

    Stephanie Witmyer

    (484) 644-3009

    Main phone number (610) 327-3100 Ext 2581

    Final destination DC as indicated on PO and packing list. 72 Hour notice Required
    Blanket Wrap Volume Shipments & Truckload

     

    Must have approval from inboundrr@urbanout.com

    L&J URBNFurniture@ljmoving.net

     

    Stephanie Witmyer

    (484) 644-3009

    Main phone number (610) 327-3100 Ext 2581

    Final destination DC as indicated on PO and packing list. 72 Hour notice required
    Palletized, shrink wrapped furniture that does not need to be blanket wrapped. 10+ pallets Swift MemphisUPS@swifttrans.com Final destination DC as indicated on PO and packing list. 72 Hour notice required
    LTL Non Blanket Wrap

     

    151-9,999 lbs

    LTL Freight First: UPS Freight

     

    LTL Freight Second: YRC

    UPSF: (800) 333-7400

    YRC: (800) 610-6500

    Final destination DC as indicated on PO and packing list. These are shipments that are packaged, palletized, and shrink wrapped in a way that they can ship via standard LTL.

     

     

    Furniture Dropship and Made-to-Order Pickup Requests

     

    Dropship Vendors will work directly with L&J Transportation Companies to book all pickups.

     

    L&J Pickup Request

    1. Upon a Vendor completing the fabrication of dropship/made-to-order furniture items. The Vendor will be responsible to e-mail all pickup requests to L&J Transportation and URBN Inc.’s Transportation Department.
      1. E-mail Distro’s:
      2. Subject Line MUST read, “Pickup Request: [Vendor Name] + [Ready Date]”
      3. Body of e-mail must contain;
        • Vendors Operating Hours
        • Primary Contact Name, e-mail, & phone number that will be available the day of pickup.
        • Any special instructions. e. add’l packing materials required, preferred pickup date/time, 53’ trailer required, crating required, etc.
      4. All requests MUST be accompanied with a completed ‘Ready for Pickup Request’ form.
    2. L&J will arrange for pickup and e-mail Vendor with booking details.

    (within 72  business hours of initial request)

    1. Pickup date & four hour window.
    2. Any special or additional instructions.

     

    Notes:

    • If Vendor needs to change or cancel the pickup date or time. It is the Vendor’s responsibility to notify L&J with no less than 24 hours’ notice.
    • If L&J is unable to complete the pickup, they are responsible to immediately notify the Vendor, and manage the rescheduling of the pickup.
    • Pickup Issues & Escalations: Any no shows, delays in communication, missing pickup details, etc., MUST be immediately escalated to URBN’s Transportation & Warehousing Management Team.
      • Please e-mail escalated issues to:

    LTL Pickup Request

    1. Please use L&J and use shipping terms 3rd Party Collect billing to Urban Outfitters Inc. 755 Brackbill RD. Gap PA 17527. This must be written on the BOL to ensure it is billed to right account.

     

    1. Ship to the closest Metropolitan warehouse
      1. East Coast Metropolitan Warehouse:

    537 Archdale Blvd

    Archdale, North Carolina 27263

    1. West Coast Metropolitan Warehouse:

    811 Sentous Ave

    City of Industry, California 91746

     

    1. Please ensure that each piece of the order is labeled with the order number, customer name, and order piece count.

     

    1. Upon a Vendor completing the fabrication of dropship/made-to-order furniture items. The Vendor will be responsible to e-mail shipment notifications to Metropolitan Warehousing & Delivery, and URBN Inc.’s Transportation Department.
      1. E-mail Distro’s:
      2. Subject Line MUST read, “Shipment Notification : [Vendor Name] + [Ship Date]”
      3. All notifications MUST be accompanied with a completed ‘Ready for Pickup Request’ form.

     

    Sample LTL Pickup Request

    1. Please use L&J and use shipping terms 3rd Party Collect billing to Urban Outfitters Inc. 755 Brackbill RD. Gap PA 17527. This must be written on the BOL to ensure it is billed to right account. Make sure the PO’s and buyers name appear on the BOL.

     

    1. Ship to:

    URBN INC  Home Office

    BRAND and FURNITURE SAMPLES ATTN: (BUYERS NAME)

    5000 S. Broad Street

    Building 543

    Philadelphia PA 19112

     

     

    1. Please ensure that each piece of the order is labeled with the PO number, Anthropologie Home Office, Buyer’s Name, and PO piece count.

     

    1. If shipment has a specific delivery date please reach out to DTC@urbn.com to obtain a Time Critical quote for the BOL. This should only be used if a specific date or time is needed. URBN Transportation will need to be notified the day and time the piece(s) need to deliver. Please contact L&J  URBNFurniture@ljmoving.net.  The below will need to be written on the BOL.
      1. Time Critical Quote #__________
      2. Must deliver on DATE_____ between _______ and ________

     

    1. Upon a Vendor completing the fabrication of dropship/made-to-order furniture items. The Vendor will be responsible to e-mail shipment notifications to your buyer, and URBN Inc.’s Transportation Department Dtc@urbn.com
      1. Subject Line MUST read, “Sample Shipment Notification : [Vendor Name] + [Ship Date]”
      2. All notifications MUST be accompanied with a completed ‘Ready for Pickup Request’ form.
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