Pre-Ticketing Table of Contents:
- Pre-ticketing overview
- Registering with URBN’s 3rd party Ticketing Service Bureaus
- Ordering tickets/labels
- How to pre-ticket RETAIL POs
- Retail ticket/label placement Instructions
- Retail PO dual ticketing instructions (select UO apparel and accessories only)
- How to pre-ticket DIRECT POs
- Direct SKU label placement instructions
- Beauty products
- Women’s jewelry and accessories carding
- BHLDN orders – classes 2111, 2113, and 2114
- Anthropologie – Direct Channel Exclusive POs – Classes 4130, 4428, 4928
- Free People Orders – Class 8131
- Furniture (Retail AND Direct orders)
- Furniture (multi-component items)
- Lighting (retail AND direct POs)
1. Pre-ticketing Overview
URBN requires all vendors to pre-ticket their products prior to shipping. Vendors are required to Register with one of our two service Bureaus, FineLine or Checkpoint, as soon as they have received their vendor ID# from the Vendor Relations team. Please refer to sections 2 and 3 of this page for registration/ordering assistance.
You will pre-ticket according to the sell channel of your PO. You can find the sell channel directly on the PO in Tradestone – Retail or Direct.
2. Registering with URBN’s 3rd Party Service Bureaus
Please follow these links for registration instructions from our third party partners. When registering, you will use your five-digit vendor ID# with a 0 in front (e.g., 012345).
For further assistance with registering with our Service Bureaus, please go to the section titled “Who are URBN’s Ticket and Label Providers”.
3. Ordering Tickets/Labels
Vendors are responsible for releasing their orders for printing, and allowing sufficient time to receive and apply the tickets/labels prior to the ship date. As mentioned above, the type of ticket you will need to order depends on the Sell Channel of your PO – Retail or Direct, HOWEVER, vendors will not be responsible for selecting which tickets/labels to order. The buying team will assign the necessary tickets/labels to each PO. You will simply release the order for printing.
Please follow these links for ordering instructions from our third party partners.
DO NOT release orders for printing more than 90 days from the Ship, as indicated on your Purchase order. Orders are transmitted to our Service Bureaus at the time that they are issued. However, releasing orders for printing more than 90 days from the ship date is prohibited, as revisions to orders may take place after the initial transmittal of the order. If tickets/labels are ordered prior to the 90 day window, vendor is liable for reordering tickets should any changes be made to color, sizing, or retail of item.
Vendors are not permitted to replace CheckNet/FineLine tickets and labels with substitute labels and tickets. Do not make any changes to information contained on the printed ticket or label.
Please note that all Terrain vendors are required to use FineLine.
Below you will find the general ticketing guidelines for each sell channel.
4. How do I Pre-Ticket Retail Orders?
Required for ALL Retail Orders: Price Ticket and/or Label
For retail orders, vendor will be required to order price tickets or labels, depending upon the type of product being sold, from FineLine or CheckNet. The buyer will pre-determine what ticket or label is needed for the item and this will be shown to the vendor upon release of the order on FineLine or CheckNet. Retail orders do NOT require the 3×3 direct polybag label (with the exception of select UO apparel and accessories POs – please see section 6).
Brands will also require jewelry cards to be purchased from EU Design. Please scroll down to see section “Women’s Jewelry and Accessories Carding” for further information regarding ordering and application.
- Labels are to be attached to the product, not to the packaging of the product, unless the product will be displayed in the packaging in stores.
- Tickets are to be attached to the product using a plastic swift tack fastener, unless otherwise instructed by your buyer.
- If the product is packed in a decorative display box or packaging, the label should be placed on the back, lower right corner of the box or on the bottom of the box. When in doubt, please check with your buyer to confirm how the item will be displayed.
- The tickets or labels must not conceal any Country of Origin markings.
- All vendor tags containing manufacturer’s suggested retail price must be removed prior to affixing URBN price tickets.
- For any questions regarding retail ticket placement, please contact your buyer.
5. Retail Ticket/Label Placement Instructions
Please see exact retail ticket/label placement instructions based on the brand you are working with:
6. Retail PO Dual-Ticketing (Select UO Apparel and Accessories ONLY)
Please be advised that Urban Outfitters now requires dual ticketing (application of retail price ticket/label and 3×3 direct label) for RETAIL POs. The dual ticketing requirement will affect select UO APPAREL and ACCESSORIES classes. When you release your order from FineLine or Checkpoint, the system will display exactly which tickets/labels you are required to order. If your UO RETAIL PO requires dual ticketing, you are required to order a price ticket and 3×3 direct label. Please ensure that you are selecting BOTH the price ticket and the direct label before completing the order.
Please refer to the URBN Dual Ticketing Guide for ticket and label placement instructions. *The Dual Ticketing Guide is for all Direct POs, but will also be utilized in this case for the UO Retail POs which require dual ticketing to advise ticket/label placement.*
Please also refer to section 8 below for Direct SKU Label Placement Instructions.
*It is critical that the retail ticket is not showing through the polybag on the same side as the direct label. The two barcodes should be on opposite sides of the polybag, so that the retail barcode does not interfere with scanning the 3×3 direct label barcode.
7. How do I Pre-Ticket Direct Orders?
For all direct orders, vendor will be required to order 3×3 Direct SKU labels from FineLine or CheckNet. A price ticket/label will also be required for the majority of orders. The URBN Dual Ticketing Guide can be found here.
Dual Ticketing Required
Please see below for which items will require both a direct label and a retail price ticket/label. If you do not see your product category listed under the brand you are working with – you ONLY need the direct SKU label.
Dual ticketing is not required for Terrain live plants or BHLDN orders, nor for URBN Renewal.
Reminder: When you release your order from FineLine or CheckNet, the system will display exactly which tickets/labels you are required to order. If you are required to order a direct label and a price ticket, please ensure that you are selecting BOTH the direct label and the price ticket before you complete the order.
- The direct label will include the following information as indicated on the PO:
-Item Number
-Item Description
-Size & Color (if applicable)
- All existing barcodes on the packaging should be removed or covered.
- All vendor tags containing manufacturer’s suggested retail price must be removed prior to affixing URBN tickets/labels.
- All merchandise that is shipped in a polybag with an opening greater than 5” needs to have a warning label on the bag that states the following (or something similar):
Warning: To avoid danger of suffocation, keep away from babies and children. Do not use in cribs, beds, carriages or play pens. THIS BAG IS NOT A TOY
- Do not cover the warning with the direct SKU label.
- If the warning is preprinted on the center back of the polybag where the label should be placed, put the direct SKU label directly above or below the warning.
- If manually attaching a warning label to the polybag, the warning must be placed directly above or below the direct SKU label.
8. Direct SKU Label Placement Instructions
- The direct SKU label measures 3” x 3”. For items packed in a polybag, the label must be placed on the center back of the individual polybag. Please ensure that all packaging has a surface area that will accommodate the size of this label.
- If the item is packed in an individual box that does not require a polybag, the SKU label should be placed on the center back of the box. Boxed items MUST be placed in a polybag if the SKU label will obscure ANY images or product information contained on the box.
- If the packaging is too small to accommodate the SKU label, it is permitted to fold the label in order for it to fit the largest side of the package. Please make every attempt to have the Item Number fully visible.
- For tubular shaped products, such as posters and maps, the label must be placed with the barcode running lengthwise with the tube.
- For all direct home products shipped in cartons, the direct SKU label needs to be placed on the top of the carton, so that the label is facing up when conveyed.
- Retail ticket should be attached to the garment according to the Retail Ticketing Guidelines
- Direct SKU label should be placed on the center back of the polybag
- *It is critical that the retail ticket is not showing through the polybag on the same side as the direct label. The two barcodes should be on opposite sides of the polybag, so that the retail barcode does not interfere with scanning the 3×3 direct label barcode.
Please click here for the URBN Dual Ticketing Guide and exact label placement instructions based your specific products.
Boxed, no polybag, Inner Carton
9. Beauty Products
You can find our pre-ticketing instructions and product marking requirements for beauty products by reading the Beauty Pre-Ticketing/Labeling Guide.
10. Women’s Jewelry and Accessories Carding
Jewelry, Sunglasses, Hair Accessories, Belts, Keychains
Jewelry cards can be purchased through EU Design.
Click here to see the products available for order for Urban Outfitters (Retail AND Direct PO’s).
Click here to see the products available for order for Anthropologie (Retail AND Direct PO’s).
Carding item code will be provided by buyer prior to purchase order submission.
To place orders on EU Design Portal go to: https://eu-design.com/
For assistance with ordering or questions please contact
e-commerce@eu-design.com. Make sure to include the company you’re representing and which products you’re trying to access.
11. BHLDN Orders – Classes 2111, 2113, and 2114
BHLDN Direct PO’s for classes 2111, 2113, and 2114 require a “return tag” to be ordered and attached to garments by the vendor prior to shipping.
*Retail POs for the above classes do not require a return tag. Please be sure to check the “Channel” on your PO to determine if it is Retail or Direct*
- The return tag should be placed on the outside of the garment, ideally at the wearer’s bodice right side seam.
- The tag should be attached with a swift tack attachment, through the side seam, and not through the actual fabric.
- For instructions to order return tags from our Service Bureaus, please see below. You will order these tags from the Catalog. Please order catalog item BHDNR.
12. Anthropologie – Direct Channel Exclusive POs – Classes 4130, 4428, 4928
Anthropologie Direct Channel Exclusive POs for classes 4130, 4428, and 4928 require a “return tag” to be ordered and attached to garments by the vendor prior to shipping.
- The return tag should be placed on the outside of the garment, ideally at the wearer’s bodice right side seam.
- The tag should be attached with a swift tack attachment, through the side seam, and not through the actual fabric.
- You will release this return tag to be printed along with your barcode tickets. There will be no added steps to ordering this additional ticket.
13. Free People Orders – Class 8131
Free People POs for class 8131 requires a “return warning tag” to be ordered and attached to garments by the vendor prior to shipping.
- The location of barcode/price tag WILL NOT CHANGE and should continue to be hung as usual on the left hand side of the dress.
- The return warning tag should be attached on the right hand side of the dress on the OPPOSITE SIDE of the barcode/price tag.
- You will release this return tag to be printed along with your barcode tickets. There will be no added steps to ordering this additional ticket.
14. Furniture (Retail and Direct Orders)
- The UCC label measures 4”x 6”. For smaller packages please ensure the bar code is on the majority of the flat surface and is not folded over any box seam. The UCC label should be placed on the END of the box.
- The direct PO label measures 3”x 3”. For smaller packages please ensure the bar code is on the majority of the flat surface and is not folded over any box seam. The direct PO label should be placed on the END of the box.
- The country of origin label must be placed clearly on the box with no obscurities from other labels or product information.
- If items are 2 or more per box please include a large sticker label stating 2 PER BOX or 4 PER BOX, etc. This label should be placed on the END of the box.
- An image or line drawing of the item must be placed clearly on the SIDE CORNER closest to the end of the box.
The most important thing to remember is to never place the UCC128 or direct SKU labels where they would be covered OR where the barcode would need to be bent/folded over a corner/edge.
15. Furniture (Multi Component Items)
- The direct PO label measures 3”x 3”. For smaller packages please ensure the bar code is on the majority of the flat surface and is not folded over any box seam. The direct PO label should be placed on the END of the box.
- The MULTI CARTON LABEL should measure 3”x 3” and must be affixed to ALL boxes that are multiple components per SKU. It must be attached as a sticker to the END of the box.
- The country of origin label must be placed clearly on the box with no obscurities from other labels or product information.
- An image or line drawing of the item must be placed clearly on the SIDE CORNER closest to the end of the box.
- Multi Carton Label Template and Non-Interchangeable
- Multi Carton Label Template (Beds) and Non-Interchangeable (Beds)
16. Lighting (Retail and Direct Orders)
- If the box measures 5×15 inches or smaller, it will fit on the conveyer system and the direct PO and the UCC label should be placed on the center SIDE of the box.
- If the item is in a box larger than 30×20.5×15 inches, it will not fit on our conveyer system. In this case, the direct PO and the UCC label should be placed on the END of the box.
- The country of origin label must be placed clearly on the box with no obscurities from other labels or product information.
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