How do I avoid issues with my shipment being received?

OVERAGES / SHORT SHIPMENTS – Out of Tolerance packing lists

 

The acceptable unit variance rate for PO’s that are more than 1000 units is +/- 5%. The tolerance check is applied to the total order and by size/color.

The acceptable unit variance rate for PO’s that are under 1000 units is +/- 10%. The tolerance check is applied to the total order and by size/color.

Note: The vendor is required to notify the Buyer in advance of shipping an order that varies from the quantity ordered. Shipping variances will only be accepted with a Buyer’s approval.

Any additional freight costs incurred due to a refusal will be the responsibility of the vendor.

Shortages
Shortages that exceed 5% on an order quantity that is over 1000 units, or 10% for an order quantity that is under 1000 units, may result in a chargeback being issued, and or the refusal of the over.

Overages
Overages that exceed 5% on an order quantity that is over 1000 units, or 10% for an order quantity that is under 1000 units, may result in a chargeback being issued, and or the refusal of the over.

NOTE: For overages we reserve the right to return merchandise to vendor with a chargeback for processing & handling or accept overage at a discounted price of 50% off of LDP.

 

DELIVERY REFUSALS

 

Merchandise delivery may be refused for the following reasons:

  • Merchandise received prior to Ship Date or after Cancel Date may be refused
    • DC Cancel date on the PO is the last day the merchandise is accepted IN DC
  • Insufficient Purchase Order information on Bill of Lading
  • Missing Packing List or improperly marked cartons
  • Split or incomplete shipments without prior approval from the buyer
  • Merchandise received with an Out of Tolerance Packing List
  • Delivery without an appointment
  • Delivery to incorrect DC address
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