Chargeback Violations and Fees

AHQA ADDED HANDLING / QUALITY ASSURANCE REQUIRED  $     20.00
AMVD VENDOR DELAY DISCOUNT ANTHRO MARKET
BACK BACK ORDERS INCURRED AS RESULT OF DELIVERY AFTER CANCEL DATE  $       8.00
BCOG BRANDS COG
DIAD DELIVERY TO INCORRECT ADDRESS- UPS/FED EX  $  100.00
DTIA DELIVERY TO THE INCORRECT ADDRESS- LTL OR CC  $  250.00
DWAP DELIVERY WITHOUT APPT OR AFTER DC HOURS  $  200.00
FCPM FAILURE TO COMPLY WITH PRODUCT MARKING REQUIREMENTS  $  100.00
FCPME FAILURE TO COMPLY WITH PRODUCT MARKING REQUIREMENTS – PER UNIT  $       0.25
FECD FAILURE TO ENTER CUSTOMS DESCRIPTION  $  100.00
FPMS FAILURE TO PROPERLY MARK SAMPLES  $  100.00
FPSP FAILURE TO PROVIDE SUFFICIENT PROTECTION (FRAGILE)  $  200.00
FRVB FAILURE TO REMOVE VENDOR BARCODE OR MSRP  $  100.00
FRVBE FAILURE TO REMOVE VENDOR BARCODE OR MSRP – PER UNIT  $       0.25
FSCD FAILURE TO SHIP IN CORRECT CARTON & DIMENSIONS  $  200.00
FTDT FAILURE TO DUAL TICKET  $  200.00
HAZ HAZ-MAT NON-COMPLIANCE  $  200.00
HAZ-MAT NON-COMPLIANCE – SUBSEQUENT VIOLATIONS  $  500.00
IBOP IMPROPER BOL PREPARATION  $  100.00
IFRT INCORRECT FREIGHT TERMS  $  200.00
INCA INCORRECT CARRIER USED  $  200.00
INCD INCORRECT CUSTOMS DESCRIPTION IN TRADESTONE  $  100.00
INCOO INCORRECT COUNTRY OF ORIGIN IN TRADESTONE  $  100.00
INFF INCORRECT FREIGHT FORWARDER USED  $  500.00
INPL INSUFFICIENT / INCORRECT INFORMATION ON PL  $  100.00
IPC INCORRECT PREPACK CONFIGURATION  $  100.00
IPCE INCORRECT PREPACK CONFIGURATION – PER UNIT  $       0.20
IPOF IMPROPER PLACEMENT OF LABEL/ TICKET  $  100.00
IPOFE IMPROPER PLACEMENT OF LABEL/ TICKET – PER UNIT  $       0.20
LATE FAILURE TO DELIVER IN ACCORDANCE WITH PO DATES  $  100.00
MIXD MIXED PO’S OR SKU’S IN MASTER CARTON- SKU QTY OVER 25 UNITS  $  100.00
MIXDE MIXED PO’S OR SKU’S IN MASTER CARTON- SKU QTY OVER 25 UNITS – PER UNIT  $       0.20
MNBS MERCHANDISE NOT BAGGED/BAGS NOT SEALED  $  100.00
MNSBE MERCHANDISE NOT BAGGED/BAGS NOT SEALED – PER UNIT  $       0.25
NEDI NON EDI COMPLIANCE  $  100.00
NOPI NO OR LATE PRODUCT INFORMATION SUBMITTED  $  100.00
NOPH NO OR LATE PHOTO SAMPLE SENT  $  100.00
NOPL NO PACKING LIST WITH SHIPMENT  $  200.00
OTHE OTHER
PLI PRODUCT LABELED WITH INCORRECT LABELS/ TICKETS  $  100.00
PLIE PRODUCT LABELED WITH INCORRECT LABELS/ TICKETS – PER UNIT  $       0.25
PLPP PACKED LOOSE ON PP ORDER OR PP ON LOOSE ORDER  $  100.00
PLPPE PACKED LOOSE ON PP ORDER OR PP ON LOOSE ORDER – PER UNIT  $       0.20
PNL PRODUCT NOT LABELED/TICKETED  $  100.00
PNLE PRODUCT NOT LABELED/TICKETED – PER UNIT  $       0.25
PQCAH PRODUCTION – QC ISSUE ANTHRO HOME
PSOH PRODUCT SHIPPED ON HANGERS  $  100.00
PSOHE PRODUCT SHIPPED ON HANGERS – PER UNIT  $       0.20
PVDAH PRODUCTION – VENDOR DELAY ANTHRO HOME
QTYD OUT OF TOLERANCE PO  $  200.00
SSBA SPLIT OR PARTIAL SHIPMENT WITHOUT BUYER APPROVAL  $  100.00
SWOL FAILURE TO COMPLY WITH REGULATORY REQUIREMENTS  $  100.00
TRANS TRANSPORTATION COSTS
TRDS TRADESTONE NON-COMPLIANCE  $  100.00
UMAC UNMARKED OR IMPROPERLY MARKED CARTONS  $  100.00
UMAE UNMARKED OR IMPROPERLY MARKED CARTONS – PER UNIT  $       0.20
WPSH WRONG PRODUCT SHIPPED  $  200.00

Chargebacks/ Violation codes + Fees

 

  • Merchandise must be prepared and shipped in accordance with the instructions in the Vendor Guidelines. Shipments not in conformance with these guidelines may be refused and returned at Vendor cost, or will be assessed a chargeback according to the above fee chart.
  • Vendor chargebacks and/or warnings will be generated by the Vendor Relations & Compliance Team at the Distribution Center for all DC related violations. Chargebacks will also be issued for internal damage related to insufficient packaging and Vendor-related quality concerns. Urban Outfitters, Inc. (UOI) will provide photographs or documentation when possible, along with comments detailing the reason for the violation. UOI may increase the amount of a chargeback in the event of a repeat violation.
  • A notification of the warning or chargeback will be emailed to the vendor. For more information concerning your chargeback, please visit your vendor chargeback summary located on Tradestone.
  • Approved chargebacks will be deducted from the next invoice payment for Vendors shipping under Net Terms. Chargebacks issued against orders shipped under Letter of Credit or Wire terms will be deducted from a future invoice. All questions and concerns regarding chargebacks must be addressed with the Buyer.
  • The Statute of Limitations for contesting chargebacks and shortages is 6 months. UOI will not address questions on chargebacks or research disputes on shortages that exceed 6 months from the date that the order was delivered. We expect that our Vendors will respond in a timely basis with any questions or concerns.
  • Late Deliveries/Backorders:  All orders are to be delivered to the corresponding URBN Distribution Center no later than the Cancel Date on the Purchase Order. Deliveries that arrive after the Cancel Date, without specific authorization from the Buyer, will be subject to a penalty of 2% per day charge (10% per week) or cancellation of the order. In addition, Purchase Orders shipped to an Urban Fulfillment Center (GFC or RNO) where backorders are incurred due to the late receiving of merchandise, may result in a chargeback of $8.00 per/unit on each backorder taken.
  • Anthro Direct Orders Only – Defective Allowance:A 1% defective allowance will be deducted from all Apparel and Accessory invoices. Defective merchandise returned by our customers will not be returned to our Vendors unless the units returned on a specific item substantially exceed the 1% allowance. If this should occur, the Vendor will be contacted and informed of the problem and a Return to Vendor (RTV) will be negotiated.

 

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