FAQ

Q. What is “pre-ticketing”?
A. All vendors are required to pre-ticket their orders prior to shipping to the URBN distribution centers. Pre-ticketing refers to the application of price tickets or direct barcode labels to the products before they are shipped. For more information on ticketing/labeling – please visit the Pre-ticketing section of the website.

Q. What is “product marking”?
A. Product marking refers to the proper labeling of products in order to comply with US & EU product marking laws. This includes Country of Origin marking, Care/Content labeling, etc. Please visit the Product Marking section of the website for more information.

Q. What is Tradestone?
A. Tradestone is the system you will use to manage your purchase orders from start to finish. Tradestone is where you will receive and accept your orders, enter your customs descriptions, build your packing lists, print your carton labels, send the ASN & generate your invoices. It is required that all vendors process orders through Tradestone. Please see the Tradestone Manual for detailed instructions on how to use the system.

Q. My Tradestone packing list is “Out of Tolerance”. What does this mean?
A. We allow vendors to ship within a 5% variance of the units ordered, for order quantities that exceed 1000 units, and 10% for orders with quantities that are under 10%. If you are shipping over/under this allowable tolerance, the system will alert you that the order is “Out of Tolerance” and to contact your buyer. If you are shipping over/under this 5% tolerance, the system will alert you that the order is “Out of Tolerance” and to contact your buyer. The buyer must approve the overage/shortage and update the PO to reflect this. Once the PO is updated, you can re-submit your packing list, and the status should switch to “Approved” if the quantities on your PO & packing list match. Please see Tradestone Manual for more information.

Q. I have a small order and will ship all units in one box. How do I indicate this on the Tradestone packing list?
A. If you are combining multiple SKUs from the same PO in one box, you must create a “Mixed Carton”. Please reference the Tradestone Manual for instructions on how to create a Mixed Carton properly.

Q. I cannot remember my password for Tradestone. What should I do?
A. Contact Vendor Relations in order to receive your login credentials.

 Q. I need to update my company information. How can I do this?
A. Email vendorupdates@urbn.com if you need to update your company information! Please provide your vendor # and exactly what needs to be updated. Keep in mind that we keep 3 different addresses in the system – PO address, Billing address & Ticketing address. Please specify which addresses need to be updated.

Q. I have a question about my invoice. Who should I contact?
A. All payment inquiries should be directed to your AP representative. Please see Contact List for AP representative contact information. Please note if you are paid via wire transfer or LC, there are specific wire/LC contacts. These are also provided on the Contact List.

Q. How do I get paid?
A. You will need to generate a Tradestone invoice in order to be paid. Please see our Billing section for details on invoice submission based on your chosen payment method.