| Topic | Level | Contact | Phone | Email Address |
| Accounts Payable USA- If your Company Name begins with: | #, A, C, D, G, I, J | Pryscilla Dechaviony | Please Email | Merchgroup1@urbn.com |
| Accounts Payable USA- If your Company Name begins with: | B, E, K, P, U, W, Z | Samira Rastegar | Please Email | Merchgroup2@urbn.com |
| Accounts Payable USA- If your Company Name begins with: | F,H,M,Q,V,Y | Tatiana Cardona | Please Email | Merchgroup3@urbn.com |
| Accounts Payable USA- If your Company Name begins with: | L,N,O,R,S,T, X | Zuly Ortiz | Please Email | Merchgroup4@urbn.com |
| Accounts Payable USA- Letter of Credit | Primary | Foreign Accounts Payable | Please Email | LOC@URBN.COM |
| Banking Updates | Primary | Accounts Payable Department | Please Email | ACHinfo@urbanout.com |
| Banking Updates | Secondary | Accounts Payable Department | Please Email | Nsmith@urbn.com |
| Accounts Payable USA- Wire Payment | Primary | Accounts Payable Department | 215-454-7162 | Nheckstall@urbn.com |
| Carton Packing & Marking | Primary | Vendor Relations & Compliance Coordinator | 717-442-1216 | Gswisher@urbn.com |
| Carton Packing & Marking | Secondary | Assistant Vendor Relations & Compliance Coordinator | 215-454-5674 | Aholmes@urbn.com |
| Checknet Systems | Primary | Customer Service | 800-257-5540 Ext: 2439 | UrbanHelpDesk@checkpt.com |
| Checknet Systems | Secondary | Global Customer Specialist | 856-371-2936 | Frances.Rohloff-Murdock@checkpt.com |
| Checknet Credit Department | Primary | AR Department | 856-384-2482 | Ardept@checkpt.com |
| Checknet Credit Department | Secondary | Credit Manager | 856-384-2367 | Stacey.Clemento@checkpt.com |
| Consumer Product Safety | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | Lreese@urbn.com |
| Consumer Product Safety | Secondary | Associate Manager of Customs Compliance | 215-454-4818 | Taustin@urbn.com |
| Customs Requirements | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | Kryan@urbn.com |
| Customs Requirements | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | Belliott@urbn.com |
| Delivery Concerns- Bristol- Subscription | Primary | Operations Manager | 775-350-0717 | Jschroth@urbn.com |
| Delivery Concerns- Bristol- Subscription | Secondary | Quality Manager (Subscription) | Please Email | Dbogstahl@urbn.com |
| Delivery Concerns- Gap- Retail | Primary | Receiving Team | Please Email | GapDCReceiving@urbanout.com |
| Delivery Concerns- Gap- Retail | Secondary | Distribution Supervisor | Please Email | Smarshall@urbn.com |
| Delivery Concerns – IFC | Primary | IFC Receiving | 724-822-9121 | IFCreceiving@urbanout.com |
| Delivery Concerns- Reno- Retail | Primary | Receiving Team | Please Email | Renoretailappt@urbanout.com |
| Delivery Concerns – Gap – Direct | Primary | Receiving Team | 717 – 442 – 1279 | GapFCReceivingGroup@urbanout.com |
| Delivery Concerns – Reno – Direct | Primary | Distribution Supervisor | Please Email | Dlumley@urbn.com |
| Delivery Concerns – Reno- Direct | Secondary | Receiving Team | 775-971-1357 | RNODirectReceiving@urbanout.com |
| Domestic Transportation | Primary | 717-442-8499 (fax) | InboundRR@urbanout.com | |
| Export Regulations | Primary | Export Supervisor | Please Email | URBNExportCompliance@urbanout.com |
| FineLine (FastTrak) | Primary | Customer Service Helpline | 1-800-500-8687 | Support@finelinetech.com |
| FineLine (FastTrak) | Secondary | Customer Service Helpline _ USA | 1-800-500-8687 | Jparker@finelinetech.com |
| Import Regulations | Primary | Sr. Manager of Customs Compliance | 215-454-4619 | Kryan@urbn.com |
| Import Regulations | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | Belliott@urbn.com |
| Import Transportation – Air | Primary | Senior Inbound Coordinator | 215-454-4817 | Lmitchell@urbn.com |
| Import Transportation – Air | Secondary | Transportation Analyst | 215- 454-7853 | Eschwartz@urbn.com |
| Import Transportation – Ocean | Primary | Inbound Coordinator | 215-454-4817 | Lmitchell@urbn.com |
| Merit Press- Security Cards | Primary | Merit Press | 856-467-8187 | |
| Missing Tickets & Labels | Primary | Assistant Vendor Relations & Compliance Coordinator | 215-454-5674 | Aholmes@urbn.com |
| NAFTA Questions | Primary | Export Supervisor | Please Email | URBNExportCompliance@urbanout.com |
| Pre-Ticketing Procedures & Placement | Primary | Assistant Vendor Relations & Compliance Coordinator | 215-454-5674 | Aholmes@urbn.com |
| Pre-Ticketing Procedures & Placement | Secondary | Vendor Relations & Compliance Coordinator | 717-442-1216 | Gswisher@urbn.com |
| Production Information Requirements | Primary | Buyer | See Purchase Order | |
| Purchase Order Issues/Updates | Primary | Buyer | See Purchase Order | |
| Quality Assurance Policy | Primary | QC and Compliance Supervisor | 717-442-1219 | Jhallet@urbn.com |
| Quality Assurance Policy | Secondary | Quality Control Coordinator | 215-454-3722 | Abazinet@urbn.com |
| Routing & Bill of Lading | Primary | Please Email | Inboundrr@urbanout.com | |
| Routing & Bill of Lading | Secondary | Transportation Specialist | 215-454-4892 | Jquinet@urbn.com |
| Sample and T.O.P. Requirements | Primary | Buyer | See Purchase Order | |
| Tradestone Questions | Primary | Vendor Relations & Compliance Coordinator | 717-442-1216 | Gswisher@urbn.com |
| Tradestone Questions | Secondary | Assistant Vendor Relations & Compliance Coordinator | 215-454-5674 | Aholmes@urbn.com |
| Urbnvendor.com Questions or Concerns | Primary | Assistant Vendor Relations & Compliance Coordinator | 215-454-5674 | Aholmes@urbn.com |
| Urbnvendor.com Questions or Concerns | Secondary | Sr. Vendor Relations & Compliance Coordinator | 215-454-3723 | Bjones@urbn.com |
| Shortage Disputes | Primary | Vendor Relations & Compliance Manager | Contact Buyer | |
| Shortage Disputes | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | Jhallet@urbn.com |
| Chargebacks | Primary | Sr. Vendor Relations & Compliance Coordinator | 215-454-3723 | Bjones@urbn.com |
| Terms of Purchase Agreements | Primary | Sr. Vendor Relations & Compliance Coordinator | 215-454-3723 | Bjones@urbn.com |
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