| Topic | Level | Contact | Phone | Email Address |
| Accounts Payable USA- If your Company Name begins with: | A, C, D, G, I, J, K, U, W, # | Taneisha Cunningham | Please Email | Tcunningham@urbn.com |
| Accounts Payable USA- If your Company Name begins with: | B, E, F, H, M, P, Q, V, X, Y | Mary Kate Mateer | Please Email | Mmateer@urbn.com |
| Accounts Payable USA- If your Company Name begins with: | L, N, O, R, S, T, Z | Amanda Ciletti | Please Email | aciletti@urbn.com |
| Accounts Payable USA- Letter of Credit | Primary | Foreign Accounts Payable | Please Email | LOC@URBN.COM |
| Banking Updates | Primary | Accounts Payable Department | Please Email | ACHinfo@urbanout.com |
| Banking Updates | Secondary | Accounts Payable Department | Please Email | Nsmith@urbn.com |
| Accounts Payable USA- Wire Payment | Primary | Accounts Payable Department | 215-454-7162 | NHeckstall@urbn.com |
| Carton Packing & Marking | Primary | Vendor Compliance Assistant | 717-442-1216 | gswisher@urbn.com |
| Carton Packing & Marking | Secondary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com |
| Checknet Systems | Primary | Customer Service Helpline | 1-800-775-1802 | UrbanHelpDesk@checkpt.com |
| Checknet Systems | Secondary | Online Customer Service Helpline | ||
| Checknet Credit Department | Primary | Customer Service Email | Please email | ALSCredit@checkpt.com |
| Checknet Credit Department | Secondary | Customer Service Email | Please email | Nicole.Golden@checkpt.com |
| Consumer Product Safety- Domestic | Primary | Manager of Regulatory and Social Compliance | 215-454-3724 | lreese@urbn.com |
| Consumer Product Safety- Import | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | kryan@urbn.com |
| Consumer Product Safety- Import | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com |
| Customs Requirements | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | kryan@urbn.com |
| Customs Requirements | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com |
| Delivery Concerns- Gap- Retail | Primary | Receiving Dock Coordinator | 717-442-1218 | lcisney@urbn.com |
| Delivery Concerns- Gap- Retail | Secondary | Receiving Dock Supervisor | 717 442 1204 | VBauer@urbn.com |
| Delivery Concerns- Reno- Retail | Primary | Receiving Dock Supervisor | 775 971 1304 | DHoward@urbn.com |
| Delivery Concerns- Reno- Retail | Secondary | Receiving Dock Clerk | dpeterson@urbn.com | |
| Delivery Concerns – Gap – Direct | Primary | Receiving Team | 717 – 442 – 1279 | GapFCReceivingGroup@urbanout.com |
| Delivery Concerns – Reno – Direct | Primary | Receiving Dock Supervisor | myeoman@urbn.com | |
| Delivery Concerns – Reno- Direct | Secondary | Receive Clerk (Appts) | 775-971-1357 | RNODirectReceiving@urbanout.com |
| Domestic Transportation | Primary | 717-442-8499 (fax) | trafficdept@urbanout.com | |
| Export Regulations | Primary | Export Supervisor | Please Email | cwinters@urbn.com |
| FineLine (FastTrak) | Primary | Customer Service Helpline | 1-800-500-8687 | support@finelinetech.com |
| FineLine (FastTrak) | Secondary | Customer Service Helpline _ USA | 1-800-465-1890 | dstreet@finelinetech.com |
| Import Regulations | Primary | Sr. Manager of Customs Compliance | 215-454-4619 | kryan@urbn.com |
| Import Regulations | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com |
| Import Transportation – Air | Primary | Inbound Coordinator | 215-454-4803 | AFasanella@urbn.com |
| Import Transportation – Ocean | Primary | Senior Inbound Coordinator | 215-454-4817 | LMitchell@urbn.com |
| Merit Press- Security Cards | Primary | Merit Press | 856-467-8187 | |
| Missing Tickets & Labels | Primary | Data Entry Manager | 717-442-1206 | tdevonshire@urbn.com |
| Missing Tickets & Labels | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com |
| NAFTA Questions | Primary | Export Supervisor | Please Email | cwinters@urbn.com |
| Pre-Ticketing Procedures & Placement | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com |
| Pre-Ticketing Procedures & Placement | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com |
| Production Information Requirements | Primary | Buyer | See Purchase Order | |
| Purchase Order Issues/Updates | Primary | Buyer | See Purchase Order | |
| Quality Assurance Policy | Primary | QC and Compliance Supervisor | 215-454-5657 | jhallet@urbn.com |
| Routing & Bill of Lading | Primary | inboundrr@urbn.com | ||
| Routing & Bill of Lading | Secondary | Transportation Specialist | 215-454-4892 | jquinet@urbn.com |
| Sample and T.O.P. Requirements | Primary | Buyer | See Purchase Order | |
| Tradestone Questions | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com |
| Tradestone Questions | Secondary | Vendor Compliance Assistant | 717-442-1216 | gswisher@urbn.com |
| Tradestone Questions | Tertiary | Vendor Relations & Compliance Manager | 215-454-3723 | bbarba@urbn.com |
| Urbanvendor.com Questions or Concerns | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com |
| Vendor Relations Questions | Primary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com |
| Vendor Compliance Questions | Primary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com |
| Shortage Disputes | Primary | Vendor Relations Assistant Coordinator | 215-454-3723 | bbarba@urbn.com |
| Shortage Disputes | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com |
| Chargebacks | Primary | Vendor Relations Assistant Coordinator | 215-454-3723 | bbarba@urbn.com |
| Terms of Purchase Agreements | Primary | Vendor Relations Assistant Coordinator | 717-442-1219 | jhallet@urbn.com |
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