| Topic | Level | Contact | Phone | Email Address | Name |
| Accounts Payable USA- If your Company Name begins with: | #, A,C,D,E,G,I,J,K,M,U,W | Accounts Payable Department | Please Email | atso@urbn.com | Ashley Tso |
| Accounts Payable USA- If your Company Name begins with: | B,F,H,P,Q,V,Y | Accounts Payable Department | Please Email | druiz@urbn.com | Doris Ruiz |
| Accounts Payable USA- If your Company Name begins with: | L,N,O,R,S,T,X,Z | Accounts Payable Department | Please Email | aciletti@urbn.com | Amanda Ciletti |
| Accounts Payable USA- Letter of Credit | Primary | Foreign Accounts Payable | 215-454-4214 | fkhair@urbn.com | Farid Khair |
| Accounts Payable USA- Wire Payment | Primary | Accounts Payable Department | 215-454-7162 | NHeckstall@urbn.com | Nigel Heckstall |
| Carton Packing & Marking | Primary | Vendor Compliance Assistant | 717-442-1216 | gswisher@urbn.com | Gail Swisher |
| Carton Packing & Marking | Secondary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com | Ted Kelly |
| Checknet Systems | Primary | Customer Service Helpline | 1-800-775-1802 | Jennifer.Kuntz@checkpt.com | Jennifer Kuntz |
| Checknet Systems | Secondary | Customer Service Helpline | tammy.matney@checkpt.com | Tammy Matney | |
| Checknet Credit Department | Primary | Customer Service Email | Please email | ALSCredit@checkpt.com | |
| Checknet Credit Department | Secondary | Customer Service Email | Please email | Nicole.Golden@checkpt.com | Nicole Golden |
| Consumer Product Safety- Domestic | Primary | Manager of Regulatory and Social Compliance | 215-454-3724 | lreese@urbn.com | Lynsie Reese |
| Consumer Product Safety- Import | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | kryan@urbn.com | Kate Ryan |
| Consumer Product Safety- Import | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com | Brent Elliott |
| Customs Requirements | Primary | Sr. Manager of Customs Compliance | 215-454-4778 | kryan@urbn.com | Kate Ryan |
| Customs Requirements | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com | Brent Elliott |
| Delivery Concerns- Gap- Retail | Primary | Receiving Dock Coordinator | 717-442-1218 | lcisney@urbn.com | Lea Cisney |
| Delivery Concerns- Gap- Retail | Secondary | Receiving Dock Supervisor | 717-442-1211 | pleiendecker@urbn.com | Pete Leiendecker |
| Delivery Concerns- Reno- Retail | Primary | Receiving Dock Supervisor | lbwolanin@urbn.com | LB Wolanin | |
| Delivery Concerns- Reno- Retail | Secondary | Receiving Dock Clerk | dpeterson@urbn.com | D’Lee Peterson | |
| Delivery Concerns – Gap – Direct | Primary | Receiving Team | 717 – 442 – 1279 | GapFCReceivingGroup@urbanout.com | |
| Delivery Concerns – Reno – Direct | Primary | Receiving Dock Supervisor | myeoman@urbn.com | Michael Yeoman | |
| Delivery Concerns – Reno- Direct | Secondary | Receive Clerk (Appts) | 775-971-1357 | RNODirectReceiving@urbanout.com | Howard Michaels |
| Domestic Transportation | Primary | 717-442-8499 (fax) | trafficdept@urbanout.com | ||
| Export Regulations | Primary | Export Supervisor | Please Email | cseeds@urbn.com | Christie Seeds |
| FineLine (FastTrak) | Primary | Customer Service Helpline | 1-800-500-8687 | support@finelinetech.com | |
| FineLine (FastTrak) | Secondary | Customer Service Helpline _ USA | 1-800-465-1890 | mcape@finelinetech.com | |
| Import Regulations | Primary | Sr. Manager of Customs Compliance | 215-454-4619 | kryan@urbn.com | Kate Ryan |
| Import Regulations | Secondary | Associate Manager of Customs Compliance | 215-454-4182 | belliott@urbn.com | Brent Elliott |
| Import Transportation – Air | Primary | Inbound Coordinator | 215-454-4803 | AFasanella@urbn.com | Andy Fasanella |
| Import Transportation – Ocean | Primary | Senior Inbound Coordinator | 215-454-4817 | LMitchell@urbn.com | Lasheka Mitchell |
| Merit Press- Security Cards | Primary | Merit Press | 856-467-8187 | Maryanne | |
| Missing Tickets & Labels | Primary | Data Entry Manager | 717-442-1206 | tdevonshire@urbn.com | Tina Devonshire |
| Missing Tickets & Labels | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com | Jay Hallett |
| NAFTA Questions | Primary | Export Supervisor | Please Email | cseeds@urbn.com | Christie Seeds |
| Pre-Ticketing Procedures & Placement | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com | Ted Kelly |
| Pre-Ticketing Procedures & Placement | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com | Jay Hallett |
| Production Information Requirements | Primary | Buyer | See Purchase Order | ||
| Purchase Order Issues/Updates | Primary | Buyer | See Purchase Order | ||
| Quality Assurance Policy | Primary | QC and Compliance Supervisor | 215-454-5657 | chuffine@urbn.com | Chyrrl Huffine |
| Routing & Bill of Lading | Primary | inboundrr@urbn.com | |||
| Routing & Bill of Lading | Secondary | Transportation Specialist | 215-454-4892 | jquinet@urbn.com | Jon Quinet |
| Sample and T.O.P. Requirements | Primary | Buyer | See Purchase Order | ||
| Tradestone Questions | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com | Ted Kelly |
| Tradestone Questions | Secondary | Vendor Compliance Assistant | 717-442-1216 | gswisher@urbn.com | Gail Swisher |
| Tradestone Questions | Tertiary | Vendor Relations & Compliance Manager | 215-454-1219 | jhallet@urbn.com | Jay Hallett |
| Urbanvendor.com Questions or Concerns | Primary | Vendor Relations Assistant Coordinator | 215-454-5674 | tkelly@urbn.com | Ted Kelly |
| Vendor Relations Questions | Primary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com | Jay Hallett |
| Vendor Compliance Questions | Primary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com | Jay Hallett |
| Shortage Disputes | Primary | Vendor Relations Assistant Coordinator | 215-454-3722 | alarry@urbn.com | Alaya Larry |
| Shortage Disputes | Secondary | Vendor Relations & Compliance Manager | 717-442-1219 | jhallet@urbn.com | Jay Hallett |
| Chargebacks | Primary | Vendor Relations Assistant Coordinator | 215-454-3722 | alarry@urbn.com | Alaya Larry |
| Terms of Purchase Agreements | Primary | Vendor Relations Assistant Coordinator | 215-454-3722 | alarry@urbn.com | Alaya Larry |
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