| Topic |
Level |
Contact |
Phone |
Email Address |
| Accounts Payable USA- If your Company Name begins with: |
#, A, C, D, G, I, J |
Stephanie Montooth |
Please Email |
Merchgroup1@urbn.com |
| Accounts Payable USA- If your Company Name begins with: |
B, E, K, P, U, W, Z |
Samira Rastegar |
Please Email |
Merchgroup2@urbn.com |
| Accounts Payable USA- If your Company Name begins with: |
F,H,M,Q,V,Y |
Tatiana Cardona |
Please Email |
Merchgroup3@urbn.com |
| Accounts Payable USA- If your Company Name begins with: |
L,N,O,R,S,T, X |
Jenny O’Malley |
Please Email |
Merchgroup4@urbn.com |
| Accounts Payable USA- Letter of Credit |
Primary |
Foreign Accounts Payable |
Please Email |
LOC@URBN.COM |
| Banking Updates |
Primary |
Accounts Payable Department |
Please Email |
ACHinfo@urbanout.com |
| Banking Updates |
Secondary |
Accounts Payable Department |
Please Email |
Nsmith@urbn.com |
| Accounts Payable USA- Wire Payment |
Primary |
Accounts Payable Department |
215-454-7162 |
Nheckstall@urbn.com |
| Carton Packing & Marking |
Primary |
Vendor Relations & Compliance Coordinator |
717-442-1216 |
Gswisher@urbn.com |
| Carton Packing & Marking |
Secondary |
Assistant Vendor Relations & Compliance Coordinator |
215-454-5674 |
Aholmes@urbn.com |
| Checknet Systems |
Primary |
Customer Service |
800-257-5540 Ext: 2439 |
UrbanHelpDesk@checkpt.com |
| Checknet Systems |
Secondary |
Global Customer Specialist |
856-371-2936 |
Frances.Rohloff-Murdock@checkpt.com |
| Checknet Credit Department |
Primary |
AR Department |
856-384-2482 |
Ardept@checkpt.com |
| Checknet Credit Department |
Secondary |
Credit Manager |
856-384-2367 |
Stacey.Clemento@checkpt.com |
| Consumer Product Safety |
Primary |
Sr. Manager of Customs Compliance |
215-454-4778 |
Lreese@urbn.com |
| Consumer Product Safety |
Secondary |
Associate Manager of Customs Compliance |
215-454-4818 |
Taustin@urbn.com |
| Customs Requirements |
Primary |
Sr. Manager of Customs Compliance |
215-454-4778 |
Kryan@urbn.com |
| Customs Requirements |
Secondary |
Associate Manager of Customs Compliance |
215-454-4182 |
Belliott@urbn.com |
| Delivery Concerns- Bristol- Subscription |
Primary |
Operations Manager |
775-350-0717 |
Jschroth@urbn.com |
| Delivery Concerns- Bristol- Subscription |
Secondary |
Quality Manager (Subscription) |
Please Email |
Dbogstahl@urbn.com |
| Delivery Concerns- Gap- Retail |
Primary |
Receiving Dock Coordinator |
717-442-1218 |
GapDCReceiving@urbanout.com |
| Delivery Concerns- Gap- Retail |
Secondary |
Receiving Dock Supervisor |
717-442-1204 |
Ekopcke@urbn.com |
| Delivery Concerns – IFC |
Primary |
IFC Receiving |
724-822-9121 |
IFCreceiving@urbanout.com |
| Delivery Concerns- Reno- Retail |
Primary |
Receiving Dock Supervisor |
Please Email |
LHowell-syfers@urbn.com |
| Delivery Concerns- Reno- Retail |
Secondary |
Receiving Dock Clerk |
Please Email |
Dpeterson@urbn.com |
| Delivery Concerns – Gap – Direct |
Primary |
Receiving Team |
717 – 442 – 1279 |
GapFCReceivingGroup@urbanout.com |
| Delivery Concerns – Reno – Direct |
Primary |
Receiving Dock Supervisor |
Please Email |
Jbeard@urbn.com |
| Delivery Concerns – Reno- Direct |
Secondary |
Receive Clerk (Appts) |
775-971-1357 |
RNODirectReceiving@urbanout.com |
| Domestic Transportation |
Primary |
|
717-442-8499 (fax) |
InboundRR@urbanout.com |
| Export Regulations |
Primary |
Export Supervisor |
Please Email |
URBNExportCompliance@urbanout.com |
| FineLine (FastTrak) |
Primary |
Customer Service Helpline |
1-800-500-8687 |
Support@finelinetech.com |
| FineLine (FastTrak) |
Secondary |
Customer Service Helpline _ USA |
1-800-500-8687 |
Jparker@finelinetech.com |
| Import Regulations |
Primary |
Sr. Manager of Customs Compliance |
215-454-4619 |
Kryan@urbn.com |
| Import Regulations |
Secondary |
Associate Manager of Customs Compliance |
215-454-4182 |
Belliott@urbn.com |
| Import Transportation – Air |
Primary |
Inbound Coordinator |
215-454-4803 |
Afasanella@urbn.com |
| Import Transportation – Ocean |
Primary |
Senior Inbound Coordinator |
215-454-4817 |
Lmitchell@urbn.com |
| Merit Press- Security Cards |
Primary |
Merit Press |
856-467-8187 |
|
| Missing Tickets & Labels |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
| NAFTA Questions |
Primary |
Export Supervisor |
Please Email |
URBNExportCompliance@urbanout.com |
| Pre-Ticketing Procedures & Placement |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
| Pre-Ticketing Procedures & Placement |
Secondary |
Assistant Vendor Relations & Compliance Coordinator |
215-454-5674 |
Aholmes@urbn.com |
| Production Information Requirements |
Primary |
Buyer |
See Purchase Order |
|
| Purchase Order Issues/Updates |
Primary |
Buyer |
See Purchase Order |
|
| Quality Assurance Policy |
Primary |
QC and Compliance Supervisor |
717-442-1219 |
Jhallet@urbn.com |
| Quality Assurance Policy |
Secondary |
Quality Control Coordinator |
215-454-3722 |
Abazinet@urbn.com |
| Routing & Bill of Lading |
Primary |
|
Please Email |
Inboundrr@urbanout.com |
| Routing & Bill of Lading |
Secondary |
Transportation Specialist |
215-454-4892 |
Jquinet@urbn.com |
| Sample and T.O.P. Requirements |
Primary |
Buyer |
See Purchase Order |
|
| Tradestone Questions |
Primary |
Vendor Relations & Compliance Coordinator |
717-442-1216 |
Gswisher@urbn.com
|
| Tradestone Questions |
Secondary |
Assistant Vendor Relations & Compliance Coordinator |
215-454-5674 |
Aholmes@urbn.com |
| Urbnvendor.com Questions or Concerns |
Primary |
Assistant Vendor Relations & Compliance Coordinator |
215-454-5674 |
Aholmes@urbn.com |
| Urbnvendor.com Questions or Concerns |
Secondary |
Sr. Vendor Relations & Compliance Coordinator |
215-454-3723 |
Bjones@urbn.com |
| Vendor Relations Questions |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
| Vendor Compliance Questions |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
| Shortage Disputes |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
| Shortage Disputes |
Secondary |
Sr. Vendor Relations & Compliance Coordinator |
215-454-3723 |
Bjones@urbn.com |
| Chargebacks |
Primary |
Sr. Vendor Relations & Compliance Coordinator |
215-454-3723 |
Bjones@urbn.com |
| Terms of Purchase Agreements |
Primary |
Vendor Relations & Compliance Manager |
717-442-1219 |
Jhallet@urbn.com |
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