Billing Procedures

All vendors are required to generate and send a Tradestone invoice within 5 days of your order being docked in the DC.

If your Billing name is changing, please contact your buyer immediately, as changes to your company information may impact existing Purchase orders. A changed Billing name will result in a NEW vendor registration and may delay outstanding payment for existing orders. In the event a NEW vendor registration is required, your buyer will need the NEW Company/Billing name, Contact Name, and Email address to initiate a Tradestone Vendor Registration. For additional questions, please contact the URBN Vendor Relations Team:
Gail Swisher –
Blair Jones –

Billing address updates should be communicated directly to Vendor Relations.  Please include your 5 digit URBN Vendor ID and new address for updates to be made.  Please contact Abby at for billing address updates.

Vendor Banking information will is not visible on the Tradestone/Bamboo Rose Vendor Party Record.  Vendors will only have access to view the Default Currency, Default Pay Type, Pay Term, Bank Country, and Factor Assignment.

All requests to update the Banking Information (Bank Name, Bank Acct Number/IBAN, ABA/Swift/Sort Code, US Tax Number) on the Tradestone/Bamboo Rose Party record must be sent to the US Finance Team.  Please refer to the following contact information for submitting Banking Updates:

Factor Assignment:  A letter of assignment (on vendor letterhead) must be emailed to your AP contact with Doris Ruiz ( in Cc.  Please include the URBN Vendor ID associated with the factor update in your email.  AP will action the appropriate factor assignment to the associated URBN Vendor ID.
Factor Termination:  A letter of termination (on factor letterhead) must be emailed to your AP contact with Doris Ruiz ( in Cc.  Please include the URBN Vendor ID associated with the factor update in your email.  AP will action the appropriate factor termination to the associated URBN Vendor ID.


Vendors, please note that your payment may be issued by our wholly-owned subsidiary, URBN US Retail LLC.


Import Vendors

Urban Outfitters, Inc. (URBN) offers three payment options for its global vendors:

These payments are usually made upon the delivery of goods to an URBN forwarder in the exporting country.

URBN will not transfer funds or make payment of any kind in advance of shipment without prior negotiation. URBN will make payments in USD only.

Private Label Letters of Credit: It is our policy that a PL L/C is opened 30-45 days prior to the ship date. It will only be issued to Global vendors and advised to banks located overseas. If a vendor is represented by an UOI appointed agent, the PL L/C will be issued to the agent unless it is requested to issue the PL L/C directly to the factory. Bank fees will be applied for clean PL L/C draws. Additional fees are applied by the bank if any presentation discrepancies are found. Vendors should check with their bank for further details. URBN issues to its suppliers/agents a standard PL L/C with generally accepted terms and conditions that are not subject to major modifications. Minor modifications might be considered if requested by the Agent/Vendor and approved by URBN. Vendors who choose PL L/C method of payment are required to submit PL L/C application and copy of related POs to our Foreign Trade Payables department once the POs are generated through the Tradestone system.

Letter of Credit Contact: LOC@URBN.COM

Wire Transfer: Available for all global vendors and agents. Payment will be issued in USD only. A $25.00 wire transfer fee will be deducted from each wire transfer. Additional fees might be deducted by the vendor’s bank. Vendors should check with their bank for additional information.   All wire requests should be submitted as per our wire instructions to

Wire Transfer Contact: Nigel Heckstall –

Note: Payment of invoice will not constitute acceptance of goods and will be subject to adjustments for errors, shortages, defects in the goods, or other failure of vendor to meet the requirements of this Agreement.

Invoicing Samples: Samples are to be provided by Vendor at no charge to Urban Outfitters, Inc.


Domestic Vendors

Payment Terms
:  All Urban Outfitters, Inc. invoices are paid 60 days from the date the merchandise is entered into our system. A Tradestone invoice must be submitted to Accounts Payable for each purchase order. Multiple orders should not be combined on one invoice. Invoices should not be submitted to the buyer or with the shipment to ensure timely payment of merchandise, all invoices should be submitted at the time the order ships. Delays in submitting invoices or failure to submit invoices directly to Accounts Payable may result in a delay of payment. 

All invoices must be Tradestone invoices. An additional invoice is not required. All invoices must be in U.S. dollars.  Invoices submitted in a currency other than U.S. dollars will not be paid.  Invoices require the following information to be approved for payment:

  • Invoice number
  • Invoice date
  • Remittance address
  • Urban Outfitters, Inc. vendor number
  • Urban Outfitters, Inc. purchase order number
  • Urban Outfitters, Inc. SKU and color
  • Product description
  • Unit cost (inclusive of all discounts and allowances)
  • Vendor item number
  • Quantity
  • Total amount owed
  • Country of Origin

If you are under a factoring agreement, you must indicate your factor’s name and remittance address on the Tradestone invoice under the “Additional Information” section.

Note: The Payment of an invoice will not constitute acceptance of goods and will be subject to adjustments for errors, shortages, defects in the goods, or other failure of the vendor to meet the requirements of their agreement.

Invoicing for Samples: Samples are provided by the vendor at no charge to Urban Outfitters, Inc.

Please contact the A/P Representative indicated below for all inquiries pertaining to retail and direct purchase orders.Inquiries pertaining to payment will only be addressed if an invoice is 15 days past due.

If your company name begins with the letter: 

Pryscilla Dechaviony

Samira Rastegar

Tatiana Cardona

Zuly Ortiz

To Request Updates to Banking Information


Invoices should be generated on Tradestone at the time goods are shipped. Please reference the Tradestone training page for further instructions on how to generate your invoice. Please note, if the invoice is generated in Tradestone it does not need to be emailed as well.

No response from this email address will be made.  All inquiries should be sent directly to the A/P Representative listed above.

If you prefer to send invoices via regular mail please send to the address below:

Urban Outfitters Inc.
Attn:  Accounts Payable
5000 South Broad Street
Philadelphia, PA 19112

 For Anthropologie Direct Orders Only – Defective Allowance: A 1% defective allowance will be deducted from all apparel and accessory invoices. Defective merchandise returned by our customers will not be returned to vendors unless the units returned on a specific item substantially exceed the 1% allowance. If this event, the vendor will be contacted and informed of the problem and a Return to Vendor (RTV) will be negotiated.

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