Service Bureaus

Vendors are required to order their price labels and web labels from one of our preferred service bureaus; Elite, Checknet or Fineline (the Print Centre will service all of our UK Anthropologie and Free People vendors only).

Please ensure you advise your buyer once you are registered with a bureau so that they can upload the ticketing instructions to their portal!

Please do not supply your own labels or make any changes to the information contained on our labels.

Print Location Facilities2

Please note: certain ticket types are only available at select printing facilities – the bureaus will default the nearest printing facility to the vendor based on product availability. Vendors are expected to cover all freight and duty from the designated print location to their point of delivery. 

Registering with URBN’s Third Party Service Bureaus:

Please follow these links for registration instructions from our third party service bureaus. When registering, you will use your five-digit vendor ID# with a 0 in front (e.g., 012345).

For further assistance on registering with our Service Bureaus, please see contact information below:

UK, EU and Turkey

ELITE- *Remember you will need to register BEFORE your PO is issued. Elite are currently able to supply tickets/labels for Urban Outfitters orders only. For EU Anthropologie vendors, please register with Checknet or Fineline – details above and below.

Email: urbanteam@elitelabelsltd.co.uk

Placing an order using Elite

EU Print Centre- UK Anthropologie and Free People vendors only. You will not need to directly register with the EU Print Centre. Your vendor details will be pulled through from your TradeStone profile. Please therefore ensure your ticketing address is up to date. To do this visit: Vendor Profile Updates

Email: rinvoicing@urbn.com

Rest of World

FINELINE- *Remember you will need to register BEFORE your PO is issued.

US

1-800-500-8687

Pramod Kumar: pkumar@finelinetech.com

Brandon Binns: bbinns@finelinetech.com (ext: 3409)

support@finelinetech.com

Hong Kong

Ken Lee: klee@finelinetech.com.hk 800-2156-9738

Wendy Fok: wfok@finelineteck.com.hk 852-3590-6673

support@finelinetech.com.hk

Canada

1-800-465-1890

 

CHECKNET-*Remember you will need to register BEFORE your PO is issued.

General Customer Service Email: urbanhelpdesk@checkpt.com

General Customer Service Helpline: 866-910-9106

URBN CheckNet User Manual – Contact Details for each specific location can be found on pages 47/48.

Further Guidance:

Vendors are responsible for releasing their orders for printing, and allowing sufficient time to receive and apply the tickets/labels prior to the ship date.  The buying team will assign the necessary tickets/labels to each PO.  You will simply release the order for printing.

DO NOT release orders for printing more than 90 days from the Ship Date, as indicated on your Purchase order. Orders are transmitted to our Service Bureaus at the time that they are issued. However, releasing orders for printing more than 90 days from the ship date is prohibited as revisions to orders may take place after the initial transmittal of the order.  If tickets/labels are ordered prior to the 90 day window, vendor is liable for reordering tickets should any changes be made to colour, sizing, or retail of item.

 

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