If you are shipping product to us from a UK location or within the EU, and will be arranging your own transport, you will be classed as a domestic vendor.

If you are shipping product to us from within the UK, you may wish to consider using our nominated carrier, Advanced. Advanced offer collection from your premises or handover at two regional depots. Click here for more information.

If you are shipping product to us from within the EU using your own arranged carrier, DDP terms will apply where you, the vendor, will act as the Importer of Record as a customs border is involved. Acting as the Importer of Record means that you are responsible for the accuracy of the customs entry, classification of the goods, ensuring the goods comply with entry laws and regulations and paying both export and import duties and taxes.

Shipping directly to us, means that the liability and cost sits with you, the vendor, until the order has reached URBN’s door.

To be able to deliver to us on DDP terms, you must have:

• A registered entity in the UK
• A UK EORI number and a nominated UK customs clearance agent

When shipping directly to us you are required to make a booking with the DC.

To make a booking, you will need to email brequest@urbn.com for a copy of the booking form.

Please complete and return the form with all required information to the email address above. Failure to do so will result in your booking request being delayed or even rejected.

The bookings team will respond to you within 48hours with a date and time slot that you will be required to deliver on.  You will also be provided with a unique booking reference.

No deliveries will be accepted on site without a valid booking reference.

Please ensure your deliveries arrive at the time slot provided. We allow one hour difference to accommodate early or late arrival. Deliveries outside of this time frame, could be refused or receive a delivery related chargeback.

Any amendments, cancellations or requests to rebook, must be sent to brequest@urbn.com no later than 24 hours prior to the confirmed booking time. Failure to do so may result in a chargeback.

If you are arranging your own transport, please note our new address is:

URBN UK LTD, Unit 3, Forli Strada, Alwalton Hill, Peterborough, PE7 3HH

URBN DC DRIVER HEALTH AND SAFETY RULES

PLEASE BE ADVISED THAT IT IS MANDATORY THAT ALL DRIVERS WEAR HIGH VISIBILITY CLOTHING AND PROTECTIVE FOOTWEAR AT ALL TIMES.

DRIVERS MAY BE TURNED AWAY IF THEY CANNOT ADHERE TO OUR HEALTH & SAFETY GUIDELINES. THIS WILL THEN FOLLOW WITH A FAILED DELIVERY NON-COMPLIANCE CHARGEBACK.

For further guidance on our pallet packing requirements, please click here!