Chargeback Guidelines



It is extremely important that the product you deliver to the DC is fully compliant.

Product arriving at the DC non-compliant will require an element of rework to ensure product is ready for distribution to our stores or directly to the customer.

The DC will raise chargebacks for product arriving non-compliant.  Click below here for a full list of chargebacks.

Anthroplogie Chargebacks
Urban Outfitters Chargebacks

See above for  full guidelines to ensure your product type is compliant.

Our chargeback invoice will be charged at 3% of the Purchase Order invoice value + Labour + Materials (where applicable) + VAT (at 20%) (if they are a GBP vendor – VAT won’t get charged if the vendor is EUR or USD).

Photographic evidence will not be provided for any delivered non-compliant stock. We will only provide a Vendor Chargeback Report. 

If you are unsure of our compliance requirements or have any questions surrounding chargebacks, then please contact your buyer.