Chargeback Guidelines

It is extremely important that the product you deliver to the DC is fully compliant.

Product arriving at the DC non-compliant will require an element of rework to ensure product is ready for distribution to our stores or directly to the customer.

The DC will raise chargebacks for product arriving non-compliant and you will be notified of this via TradeStone email notification. The TradeStone email notification is simply a warning! You will have access to all chargebacks raised against your account in the past 30 days. A reason will be provided for any POs delivered non-compliant. Please see below process on how to view these:

Viewing a Chargeback in TradeStone

The buyer will then be responsible to review the chargeback and if considered applicable, the cost will be invoiced as a debit note in your next remittance.

Therefore, if you are unsure of our compliance requirements or have any questions surrounding chargebacks, then please contact your buyer first.

Please see below a list of chargebacks:

Anthroplogie Chargebacks
Urban Outfitters Chargebacks

Urban Outfitters Chargebacks: Our chargeback invoice will be charged at 3% of the Purchase Order invoice value + Labour + Materials (where applicable) + VAT (at 20%) (if they are a GBP vendor – VAT won’t get charged if the vendor is EUR or USD).


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