Chargeback Guidelines

It is extremely important that the product you deliver to the DC is fully compliant. Please see our Pre-Ticketing and Packaging Guidelines to ensure you are familiar with our requirements.

Product arriving at the DC non-compliant will require an element of rework to ensure product is ready for distribution to our stores or directly to the customer.

The DC will raise chargebacks for product arriving non-compliant and you will be notified of this via TradeStone email notification. The TradeStone email notification is a warning that the chargeback will be deducted shortly. You will have access to all chargebacks raised against your account in the past 30 days. A reason will be provided for any POs delivered non-compliant along with a photograph where applicable. Please see below process on how to view these:

Viewing a Chargeback in TradeStone

The buyer will then be responsible to review the chargeback and if considered applicable, the cost will be invoiced as a debit note in your next remittance.

If you have any compliance or chargeback related queries, please contact EU Compliance directly.

Please see below a list of chargebacks:

Anthroplogie Chargebacks
Urban Outfitters Chargebacks

Urban Outfitters Chargebacks: Our chargeback invoice will be charged at 3% of the Purchase Order invoice value + Labour + Materials (where applicable) + VAT (at 20%) (if they are a GBP vendor – VAT won’t get charged if the vendor is EUR or USD).


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