Chargeback Guidelines

It is extremely important that the product you deliver to the DC is fully compliant. Please see our EU Pre-Ticketing and Packaging Guidelines to ensure you are familiar with our requirements.

Product arriving at the DC non-compliant will require an element of rework to ensure product is ready for distribution to our stores or directly to the customer. The DC will therefore raise chargebacks for any products arriving non-compliant.

For further guidance on how to view your chargebacks in Tradestone, please view the Vendor Chargeback Training Guide.

For a full list of chargeback violations and fees, please see below:

Anthropologie Chargebacks

Urban Outfitters Chargebacks

Anthropologie Chargebacks: Our chargeback invoice will be charged at a fixed Pound Sterling amount + Labour + Materials (where applicable) + VAT (at 20%) (if GBP vendor – VAT won’t get charged if the vendor is EUR or USD).

Urban Outfitters Chargebacks: Our chargeback invoice will be charged at 3% of the Purchase Order invoice value + Labour + Materials (where applicable) + VAT (at 20%) (if GBP vendor – VAT won’t get charged if the vendor is EUR or USD).

If you have any compliance or chargeback related queries, please contact EU Compliance directly.

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