Billing and Payment

All vendors, except UK VAT registered vendors  are required to generate and send a Tradestone invoice within 5 days of your order being docked in the DC.

UK VAT registered vendors are required to send their self-generated VAT invoice(s) to-  invoiceseurope@urbn.com

Payment Terms:  All URBN UK LTD invoices are paid 30 days from the date the merchandise is entered into our system. A Tradestone invoice must be submitted to Accounts Payable for each purchase order. Multiple orders should not be combined on one invoice. Invoices should not be submitted to the buyer or with the shipment to ensure timely payment of merchandise, all invoices should be submitted at the time the order ships. Delays in submitting invoices or failure to submit invoices directly to Accounts Payable may result in a delay of payment. 

All invoices must be Tradestone invoices, except if you are a UK VAT registered vendor. An additional invoice is not required. Invoices require the following information to be approved for payment:

  • Invoice number
  • Invoice date
  • Remittance address
  • URBN UK LTD. vendor number
  • URBN UK LTD. purchase order number
  • URBN UK LTD. SKU and color
  • Product description
  • Unit cost (inclusive of all discounts and allowances)
  • Vendor item number
  • Quantity
  • Total amount owed
  • Country of Origin

If you are under a factoring agreement, you must indicate your factor’s name and remittance address on the Tradestone invoice under the “Additional Information” section.

Note: The Payment of an invoice will not constitute acceptance of goods and will be subject to adjustments for errors, shortages, defects in the goods, or other failure of the vendor to meet the requirements of their agreement.

Invoicing for Samples: Samples are provided by the vendor at no charge to URBN UK LTD.

Please contact invoicequeryeu@urbn.com for all inquiries if an invoice is 15 days past due.

To Request Updates to Banking Information                         

invoiceseurope@urbn.com

vrsupport.eu@urbn.com

Invoices should be generated on Tradestone at the time goods are shipped. Please reference the Tradestone manual for further instructions on how to generate your invoice.  If you wish to email your Tradestone invoice, you may do so to: invoiceseurope@urbn.com. Please note, if the invoice is generated in Tradestone it does not need to be emailed as well.

No response from this email address will be made.  All inquiries should be sent directly to the A/P Representative listed above.

If you prefer to send invoices via regular mail please send to the address below:

URBN UK LTD

24 WEST STREET

LONDON

WC2H 9NA

 Invoice Query Contact

If you have any queries surrounding your invoices being paid. Then please reach out to the below dedicated accounts query team for your EU orders only.

invoicequeryeu@urbn.com