If you have a query you need some support with, please direct your emails to the below inboxes based on your question.
Please DO NOT simply copy all the addresses and send the email, any emails received to all of the inboxes will take longer to resolve as we will need to talk to the various teams covering off these inboxes to ensure only one reply is sent. Please therefore decide which of the inboxes to send your request to and action it once.
o All questions and queries relating to chargebacks
o All questions and queries on the presentation of orders (packaging/ticketing/labelling etc)
o All questions and queries relating to the shipping and delivery of orders
o All customs and duty related queries
o All questions and queries relating to our nominated carriers
o All packing list and commercial invoice creation queries
o All vendor registration queries
o All carton label creation queries
o All questions and queries relating to Tradestone
o All questions relating to when you are expected to have your purchase order invoices paid
Please note that all purchase order invoices should be sent to the firstname.lastname@example.org email address
Own carrier deliveries; Please note that all DC delivery requests and bookings should still be sent to the email@example.com email address.