Contact Us

If you have a query you need some support with, please direct your email to the correct team below.

Please note the SLA’s for each inbox and allow this time to pass before sending chaser emails as this will only delay the response.

Compliance.eu@urbn.com – SLA 48hours

o All questions and queries relating to the presentation of orders including packaging, ticketing and labelling requirements

Transportation.eu@urbn.com – SLA 48hours

o All questions and queries relating to the shipping and delivery of orders

o All questions and queries relating to our nominated carriers; EV Cargo, Advanced, Zencargo and DSV

Vrsupport.eu@urbn.com – SLA 48hours

o All TradeStone packing list, carton label and commercial invoice creation queries

o All vendor set up queries

o All questions and queries relating to the general use of Tradestone

EUImportCompliance@urbn.com

o All customs and duty related queries

Invoicequeryeu@urbn.com

o All questions relating to when you are expected to have your purchase order invoices paid 

Own carrier deliveries; Please note that all DC delivery requests and bookings should still be sent to the brequest@urbn.com email address.

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