Chargeback Violations and Fees

AHQA ADDED HANDLING / QUALITY ASSURANCE REQUIRED  $    20.00
BACK BACK ORDERS INCURRED AS RESULT OF DELIVERY AFTER CANCEL DATE  $       8.00
DIAD DELIVERY TO INCORRECT ADDRESS- UPS/FED EX  $ 100.00
DWAP DELIVERY WITHOUT APPT OR AFTER DC HOURS  $ 200.00
FCPM FAILURE TO COMPLY WITH PRODUCT MARKING REQUIREMENTS  $ 100.00
FCPME FAILURE TO COMPLY WITH PRODUCT MARKING REQUIREMENTS – PER UNIT  $       0.25
FECD FAILURE TO ENTER CUSTOMS DESCRIPTION  $ 100.00
FGCIP FAILURE TO GENERATE COMMERCIAL INVOICE WITH CORRECT PO PRICING  $ 100.00
FPMS FAILURE TO PROPERLY MARK SAMPLES  $ 100.00
FRVB FAILURE TO REMOVE VENDOR BARCODE OR MSRP  $ 100.00
FRVBE FAILURE TO REMOVE VENDOR BARCODE OR MSRP – PER UNIT  $       0.25
FSCD FAILURE TO SHIP IN CORRECT CARTON & DIMENSIONS  $ 200.00
FSCR FAILURE TO COMPLY WITH SOCIAL COMPLIANCE REQUIREMENTS  $ 100.00
FTDT FAILURE TO DUAL TICKET  $ 200.00
IFRT INCORRECT FREIGHT TERMS  $ 200.00
INCA INCORRECT CARRIER USED  $ 200.00
INCD INCORRECT CUSTOMS DESCRIPTION IN TRADESTONE  $ 100.00
INCOO INCORRECT COUNTRY OF ORIGIN IN TRADESTONE  $100.00
INFF INCORRECT FREIGHT FORWARDER USED  $ 500.00
INPL INSUFFICIENT / INCORRECT INFORMATION ON PL  $ 100.00
IPOF IMPROPER PLACEMENT OF LABEL/ TICKET  $ 100.00
IPOFE IMPROPER PLACEMENT OF LABEL/ TICKET – PER UNIT  $       0.20
LATE FAILURE TO DELIVER IN ACCORDANCE WITH PO DATES  $ 100.00
MNBS FAILURE TO COMPLY WITH PRODUCT PACKAGING REQUIREMENTS  $ 100.00
MNSBE FAILURE TO COMPLY WITH PRODUCT PACKAGING REQUIREMENTS – PER UNIT  $       0.25
NOPI NO OR LATE PRODUCT INFORMATION SUBMITTED  $ 100.00
NOPH NO OR LATE PHOTO SAMPLE SENT  $ 100.00
NOPL NO PACKING LIST WITH SHIPMENT  $ 200.00
PLI PRODUCT LABELED WITH INCORRECT LABELS/ TICKETS  $ 100.00
PLIE PRODUCT LABELED WITH INCORRECT LABELS/ TICKETS – PER UNIT  $       0.25
PNL PRODUCT NOT LABELED/TICKETED  $ 100.00
PNLE PRODUCT NOT LABELED/TICKETED – PER UNIT  $       0.25
QTYD OUT OF TOLERANCE PO  $ 200.00
SIDF SUBMITTING INCORRECT DOCUMENTATION TO FREIGHT FORWARDER  $ 100.00
SITR SUBMITTING INCORRECT/ALTERED TEST REPORTS  $ 250.00
SSBA SPLIT OR PARTIAL SHIPMENT WITHOUT BUYER APPROVAL  $ 100.00
SWOL FAILURE TO COMPLY WITH REGULATORY REQUIREMENTS  $ 100.00
TRANS TRANSPORTATION COSTS
TRDS TRADESTONE NON-COMPLIANCE  $ 100.00
UMAC UNMARKED OR IMPROPERLY MARKED CARTONS  $ 100.00
UMAE UNMARKED OR IMPROPERLY MARKED CARTONS – PER UNIT  $       0.20
WPSH WRONG PRODUCT SHIPPED  $ 200.00

 

Chargebacks/ Violation codes + Fees

  • Merchandise must be prepared and shipped in accordance with the instructions in the Vendor Guidelines. Shipments not in conformance with these guidelines may be refused and returned at Vendor cost, or will be assessed a chargeback according to the above fee chart, a Return to Vendor (RTV) will be negotiated by Buyer, VAF should be prepared by buyer.
  • Vendor chargebacks and/or warnings will be generated by the CN Logistics Team for all DC related violations, internal damage related to insufficient packaging and Vendor-related quality concerns. Urban Outfitters, Inc. (UOI) will provide photographs or documentation when possible, along with comments detailing the reason for the violation. UOI may increase the amount of a chargeback in the event of a repeat violation.
  • Vendor chargebacks and/or warnings will be generated by the Vendor Relations & Compliance Team for all Compliance related issues.
  • A notification of the warning or chargeback will be emailed to the vendor. For more information concerning your chargeback, please visit your vendor chargeback summary located on Tradestone.
  • Approved chargebacks will be deducted from the unpaid or next invoice payment for Vendors shipping under Net Terms. All questions and concerns regarding chargebacks must be addressed with the Buyer.
  • Vendors must dispute Chargebacks or Shortages within 90 days. UOI will not address questions on chargebacks or research disputes on shortages that exceed 90 days from the date that the order was delivered. We expect that our Vendors will respond in a timely basis with any questions or concerns.
  • Late Deliveries/Backorders:  All orders are to be delivered to the corresponding URBN Distribution Center no later than the Cancel Date on the Purchase Order. Deliveries that arrive after the Cancel Date, without specific authorization from the Buyer, will be subject to a penalty of 2% per day charge (10% per week) or cancellation of the order. In addition, Purchase Orders shipped to an Urban Fulfillment Center (GFC or RNO) where backorders are incurred due to the late receiving of merchandise, may result in a chargeback of $8.00 per/unit on each backorder taken.